Key Account Manager

Job Description

Job Description

Job title

Key Account Manager

Reports to

Branch Manager

FLSA Status

Exempt

Workers’ Comp Status

Salesperson Outside (Code 8742)

OSHA Classification

Non-Safety Position

Job purpose

Work closely with customers and sales team to grow and promote the sales of parts, rentals, and service for the branch. Sales representatives establish and maintain long-term business relationships with new and current customer base.

Duties and responsibilities

• Develop and maintain strong relationships with existing and prospective customers.
• Identify and pursue sales opportunities for service, parts, rentals, and preventive maintenance.
• Develop new business through prospecting, customer visits, referrals, phone calls, and other sales activities.
• Identify opportunities to sell material handling equipment beyond our core Hyster-Yale product lines, including forklifts and equipment from other manufacturers.
• Identify opportunities for warehouse racking, dock and door systems, and related products and services.
• Promote Medley's ability to service and maintain the equipment and systems we sell, creating opportunities for ongoing customer relationships.
• Prepare and present quotes and proposals and follow up consistently to secure business.

Success in this position means developing strong customer relationships, finding opportunities that others may overlook, and consistently turning those opportunities into profitable sales for Medley.

Qualifications

Education/Experience

• Previous sales experience.

Knowledge

• Knowledge of industrial powered equipment and industry 
• Mechanical aptitude would be helpful
• Microsoft Suite (Excel, Word, PowerPoint, and Outlook)

Skills

• Exceptional communication and interpersonal skills
• Strong listening, presentation, and negotiation skills
• Excellent written and verbal communication skills
• Strong critical thinking and problem-solving abilities
• Excellent organizational and time-management skills
• Strong customer service orientation and attention to detail
• Proven sales and relationship-building skills abilities

Travel

When performing this duty, the employee will travel to different customer locations

Working environment and Physical demands

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, employees will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects, or controls, including products we rent, a computer, and other office equipment. The employee must often stand, walk, lift, and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.