Help Desk Analyst

Job Overview We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to either be based at our HQ in Noblesville IN or based in our Software division that is located in Louisville Kentucky. We will only be looking at resumes that are located in these two locations. Provide remote and on-site desktop support for company users and computers. Intermediate support of Windows 10/11 Intermediate support of Apple/iOS and Android phones Intermediate Microsoft Office 365 Administration Intermediate Active Directory Administration Job Functions Imaging, deployment and application installation. Perform PC and device upgrades. Perform minor repairs and routine cleaning of server rooms and equipment storage. Escalation of help desk tickets. Work with team and management on escalation of any issues (equipment, network etc) Special assignments and projects as directed by the team lead or Director. Assist with inventory management, shipping and receiving of IT assets. Assist in creating new operation procedures for the IT knowledge base. Travel Requirements Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics) Required Qualifications and Preferred Skills BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role. Collaborative interpersonal skills Ability to adapt and take initiative. Great client-facing communication and customer service skills Analytical and organizational skills Intermediate experience troubleshooting, configuring, and repairing laptops Intermediate experience with Active Directory/Domain Controller Intermediate understanding of Group Policies and other commonly used IT concepts and technologies Proficiency in MS Office Basic knowledge of Linux and Apple/iOS Basic knowledge of VPN technologies Must be eligible to work in the USA long term without sponsorship. Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls. About Toyota Automated Logistics Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services. In addition to exciting work at a growing company, we offer the following benefits: Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation / Holiday Pay Paid Volunteer time off Tuition Reimbursement Professional Associations, Conferences and Subscriptions Company Meetings & Events Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please. This employer participates in the E-Verify program. Click here for more information. EEO is the Law This notice describes the categories of personal information ("PI") which may be collected by Toyota Industries North America, Inc. and its subsidiaries or affiliated companies (collectively, "Company"), and the purposes for which the PI may be used. This notice applies to all individuals applying for a role with the Company and all Company employees. Categories of Personal Information Collected Identifiers and Contact information. This category includes names, addresses, telephone numbers, mobile numbers, email addresses, dates of birth, Social Security numbers, driver's license or state identification numbers, bank account information, and other similar contact information and identifiers. Protected classification information. This category includes characteristics of protected classifications under California or federal law, including residency and work permit status, gender, race and ethnicity. Internet or other electronic network activity information. This category includes without limitation: -all activity on the Company's information systems, such as internet browsing history, search history, intranet activity, email communications, social media postings, stored documents and emails, usernames and passwords -all activity on communications systems including phone calls, call logs, voice mails, text messages, chat logs, app use, mobile browsing and search history, mobile email communications, and other information regarding an Employee's use of company-issued devices Geolocation data. This category includes GPS location data from company-issued mobile devices and company-owned vehicles. Audio, electronic, visual, thermal, olfactory, or similar information. This category includes, for example, information collected from camera and similar devices, and/or thermometers. Biometric information. This category includes fingerprint scans and related information, and certain wellness metrics. Professional and employment-related information. This category includes without limitation: -data submitted with employment applications including salary history, employment history, employment recommendations, etc. -background check and criminal history; -fitness for duty data and reports -symptoms and other indicators of exposure to the coronavirus, COVID-19 -travel information and information regarding close contacts -performance and disciplinary records -salary and bonus data -benefit plan enrollment, participation, and claims information -leave of absence information including religious and family obligations, physical and mental health data concerning employee and his or her family members Education information. This category includes education history. Inferences drawn from the PI in the categories above. This category includes engaging in human capital analytics, including but not limited to, identifying certain correlations about individuals and success on their jobs, analyzing data to improve retention, analyzing data for benefit plan offering and services, and analyzing employee preferences to inform HR Policies, Programs and Procedures Purposes Personal Information is Used -Collect and process employment applications, including confirming eligibility for employment, background and related checks, checks regarding fitness for duty, onboarding, and related recruiting efforts -Processing payroll and employee benefit plan and program design and administration including enrollment and claims handling, and leave of absence administration -Maintaining personnel records and record retention requirements -Communicating with employees and/or employees' emergency contacts and plan beneficiaries -Complying with applicable state and federal health, labor, employment, tax, benefits, workers compensation, disability, equal employment opportunity, workplace safety, and related laws, guidance, or recommendations -Preventing unauthorized access to, use, or disclosure/removal of the Company's property, including the Company's information systems, electronic devices, network, and data -Ensuring and enhancing employee productivity and adherence to the Company's policies -Investigating complaints, grievances, and suspected violations of Company policy -Design, implement, and promote the Company's diversity and inclusion programs -Facilitate the efficient and secure use of the Company's information systems -Ensure compliance with Company information systems policies and procedures -Improve safety of employees, customers and the public with regard to use of Company property and equipment -Improve efficiency, logistics, and supply chain management -Improve accuracy of time management systems -Evaluate an individual's appropriateness for a participation position at the Company, or promotion to a new position -To authenticate your access to the careers site and to capture your interactions, preferences, transactional information and other device and connection information relating to you use of the site. -Customer engagement and other legitimate business purposes Disclosure of Personal Information Data Retention Your PI is kept permanently or as otherwise required by applicable law. Your Rights Depending on where you are located, you may have certain rights under local privacy laws over the PI the Company holds about you. These may include the right to: -Access the PI we hold about you. -Have incorrect PI updated or deleted. -Restrict the processing of your PI. -Object to the processing of your PI carried out on the basis of the Company's legitimate interests. -Receive a copy of your PI in an electronic and machine-readable format. -Receive the categories of sources from whom the Company collected your PI. The Company will not discriminate against you for exercising your rights. The Company may revise this notice at any time at the Company's discretion. The "Last Updated" legend at the top of this notice indicates when this notice was last revised. Any changes will become effective when the Company posts the revised notice. #J-18808-Ljbffr