Client Financial Services Specialist

Experience: Mid Level Salary: $60,000 - $77,000 per year Location: Cleveland, OH, US Duties & Responsibilities Performs credit searches for new client intake and provides credit relations approval. Develops and maintains monitoring processes and informative reports for WIP and AR. Initiates the timely review of WIP and AR with attorneys to collaborate on appropriate client specific action plans. Initiates phone calls and email communications with clients to facilitate collections of aging accounts consistent with the firm’s established policies. Records client collections efforts and follow up activities within the accounting system. Records discounted AR transactions consistent with the firm’s established policies. Generates monthly AR statements and provides informative client collections correspondence. Serves as the office’s primary contact for internal and external accounts receivable inquiries. Provides routine status updates to the office partner in charge and other firm leadership. Researches unallocated credits/payments and coordinates appropriate actions necessary for resolution. Coordinates the routine review and resolution of dormant trust accounts. Prepares client refunds for approval and submission to accounts payable. Continuously maintains and supports efficient workflows and processes. Knowledge & Skills Knowledge of collection strategies and etiquette. Skillful in negotiating in a way that produces positive outcomes. Ability to communicate effectively, both orally and in writing. Represent a strong client first approach with team collaboration. Effective at maintaining productive relationships with attorneys, staff, and clients. Exhibit a high degree of responsiveness and professionalism. Ability to multi-task and prioritize assignments in a time sensitive environment. Attentiveness to details ensuring completeness, accuracy, and organization. Proven aptitude to learn new software applications. Proficiency with Microsoft Office Suite; Excel, Outlook and Word. Ability to work effectively in a hybrid environment, including proficiency using Zoom Workplace. Education & Experience Minimum of two years performing collections or other accounts receivable related experience. Law firm or other professional services industry experience is highly desirable. Proficiency with collections software is highly desirable. Proficiency with Surepoint Legal Management System or Aderant is highly desirable. Some college experience, with an emphasis in accounting or other related field is preferred. Related work experience will be considered in lieu of education. About us Our client is a growing, reputable, national law firm that prides itself in providing outstanding service to their clients. Company culture is fantastic; professional development and growth opportunities, collaborative team, outstanding leadership group. Why join us? Competitive compensation Excellent benefits including competitive 401k CONTRIBUTION (not match-contribution) Great work/life balance Career advancement opportunities #J-18808-Ljbffr LeoForce