Loan Operations Specialist

The Loan Operations Specialist is responsible for providing administrative support to the Lending area under the general supervision of the Loan Operations Manager. Statement of Expectations Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to: Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner. Represent Prism Bank with a high level of integrity and professionalism. Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures. Demonstrate a willingness to adapt to changing business needs and deadlines. Maintain a high level of rap ot with other departments of the Bank and all co-workers. Possess a work ethic that includes neatness and punctuality. Exhibit a professional, business-like appearance and demeanor. Answer all voicemails and emails within 24 hours of receipt. Confer with management concerning questions, procedures, necessary information, form completion, and problem resolutions. Complete and attend all required training. Maintain satisfactory attendance. Maintain confidentiality of sensitive information. Follow policies, systems, and controls to ensure compliance with regulations, laws, guidance, and internal policies. Essential Functions Book new, renewed, and modified loans accurately and in accordance with Bank policies and procedures. Index and maintain loan documents and records in the Bank’s loan documentation and imaging systems. Review new, renewed, and modified loans for documentation and system exceptions and ensure exceptions are appropriately recorded and tracked. Book and maintain Construction in Progress (CIT) and loan extension transactions and monitor related exceptions. Process incoming loan payments received by wire and ensure accurate posting to the appropriate loan accounts. Prepare SBA-related wires and the monthly 1502 report for submission. Process monthly ARC/BLP loan activity and applicable wire-out fees. File original UCC financing statements as part of the loan booking and collateral perfection process. Monitor participation loans and coordinate payment activity, including preparation of wires to participating financial institutions. Add required construction inspections to the appropriate tracking system for new construction loans. Reconcile daily and monthly loan-related general ledger accounts and research and resolve unposted or out-of-balance items. Prepare loan payoff statements upon request and ensure payoff activity is processed accurately. Import and process incoming loan documents and exception items received through email and NuPoint daily. Identify and document exceptions for new, renewed, and modified loans in NuPoint and maintain exception tracking throughout the life of the loan. Monitor hazard and flood insurance requirements, including cancellations, customer notification letters, and weekly notification to the appropriate lending officer. Retrieve and index monthly construction inspection reports from the Don Felts website and maintain them in the appropriate borrower file in Synergy. Reconcile loan-related accounts payable and expense spreadsheets and submit the monthly reports required to the Internal Auditor. Review outstanding vendor invoices related to closed loans and forward documentation to Accounting for payment. Prepare and file UCC/EFS continuations and terminations as required. Prepare and file mortgage releases for paid loans. Process escrow disbursements for annual property taxes and hazard insurance. Process Non-Sufficient Funds (NSF) loan payments daily. Complete loan maintenance requests received from lenders and lending staff and ensure changes are processed accurately and timely. Complete required regulatory and Bank training as assigned. Maintain current knowledge of applicable loan operations, documentation, collateral, and regulatory requirements. Additional Responsibilities Represent the Bank professionally in community and Bank-sponsored activities, as requested. Assist other Loan Operations and administrative staff as needed. Perform other duties and special projects as assigned by management. Performance Objectives & Goals Performance will be evaluated throughout the year, with formal performance objectives and goals reviewed as part of the Bank’s annual performance review process. Key performance expectations include: Accuracy and Quality Control: Maintain a high level of accuracy when booking loans, indexing and maintaining loan documentation, processing transactions, and entering information into NuPoint and other Bank systems. Collateral Perfection: Ensure timely and accurate processing, filing, monitoring, and maintenance of collateral documents, including mortgages, UCC filings, liens, releases, and related documentation. Loan Maintenance and Servicing: Process loan maintenance, payments, payoffs, extensions, renewals, and related transactions accurately and within established time limits. Regulatory Compliance: Maintain loan files and documentation in accordance with Bank policies, procedures, regulatory requirements, and applicable lending guidelines. Timeliness and Follow-Through: Complete assigned responsibilities within established deadlines and consistently follow up on outstanding items, exceptions, and documentation. Teamwork and Support: Demonstrate a willingness to support the Bank’s goals, assist lending and administrative teams, and assume additional responsibilities as business needs require. Professionalism: Maintain effective working relationships with coworkers, lenders, clients, vendors, and other business partners while representing the Bank in a professional manner. Physical Activities Required to Perform Essential Functions This is sedentary work that requires the following physical activities: Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity. Occasional lifting (up to ten pounds of computer equipment). May be required occasionally to stoop or kneel. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Working Conditions Work is performed in environmentally controlled and partially environmentally controlled rooms. Work may be performed in a very noisy room. May be exposed to heat and dust. Accommodation may be made for some of these working conditions for otherwise qualified individuals who require and request such accommodation. Knowledge, Skills, and Abilities The successful candidate should demonstrate: Strong verbal and written communication skills. Strong attention to detail, accuracy, and problem-solving abilities. Excellent organizational and time-management skills with the ability to prioritize multiple responsibilities and meet deadlines. Strong follow-through and accountability for assigned tasks. Ability to interpret and apply instructions, policies, procedures, schedules, and other written or verbal information. Ability to communicate effectively with individuals with varying levels of knowledge, experience, and responsibilities. Strong interpersonal and customer service skills. Ability to work independently while also contributing effectively as part of a team. Dependability, including consistent attendance and adherence to established schedules and deadlines. Ability to remain organized and effective in a fast-paced environment and during periods of increased workload or time pressure. Ability to exercise sound judgment and make appropriate decisions within established Bank policies and procedures. General knowledge of banking operations, loan documentation, accounting, and bookkeeping principles. Proficiency with Microsoft Office applications, particularly Word and Excel. Ability to perform 10-key data entry accurately and efficiently. Willingness and ability to learn new systems, processes, regulations, and business practices. Commitment to ongoing professional and technical development. Education and Experience High School Diploma or equivalent 2 years of secretarial or clerical experience in a bank environment preferred; or an equivalent combination of education and experience. Experience with loan platform software (i.e., CSI, nCino, LaserPro, etc.) for both consumer and commercial lending and loan documentation tracking software preferred. Reporting This position reports to the Loan Operations Manager. Supervisory Responsibility This role has no supervisory responsibility. This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Position Type and Expected Hours of Work This is a Full-Time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with business needs. Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. AAP/EEO Statement Prism Bank is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. #J-18808-Ljbffr