Commercial Loan Operations Specialist

Job Title

Essential Functions:

Deliver exceptional member service — provide responsive, accurate, and professional support to members and internal partners while contributing to a collaborative team environment.

Support credit analysis — assist in the preparation of financial spreads, credit presentations, and ensure documentation is complete and accurate for underwriting and review.

Manage commercial entity documentation — maintain working knowledge of required documentation for LLCs, corporations, partnerships, and DBAs; ensure proper collection, verification, and organization of all entity records.

Coordinate with external partners — work effectively with title companies, the Secretary of State, appraisal firms, and other third parties to support loan processing and closing.

Review and process commercial loan applications — evaluate application checklists, collect additional documentation, and assist in the processing of loans according to established procedures, including business auto loans.

Support account onboarding — assist members with establishing new business accounts, including savings, certificates, checking, debit cards, checks, statements, online banking, bill pay, merchant services, and payroll services.

Complete annual reviews and renewals — manage scheduled annual reviews and guidance line renewals, ensuring timely completion and accurate documentation.

Maintain departmental records — organize and update assigned reports, files, and tracking systems to support efficient department operations.

Monitor construction loan activity — track inspections, update draw sheets, coordinate draw requests, and verify liens weekly to ensure proper collateral management.

Manage covenant and insurance tracking — monitor covenant compliance, obtain updated insurance documentation, and maintain accurate records for all commercial loans.

Process payoff requests — prepare payoff statements, process payoffs, and release mortgages in accordance with regulatory and internal requirements.

Support Business Loan Committee — serve as backup coordinator by preparing agendas, maintaining minutes, and ensuring materials are organized and complete.

Respond to inquiries — provide timely and accurate responses to loan and account questions from members and internal staff.

Participate in additional projects — assist with department initiatives, process improvements, and special assignments as needed.

Protect member confidentiality — safeguard all member information and transactions in accordance with OKCU standards and regulatory requirements.

Ensure full compliance — adhere to all credit union policies, procedures, and lending guidelines to maintain operational integrity and mitigate risk.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Communication proficiency
• Ethical conduct
• Financial management
• Problem solving/analysis
• Technical capacity

Education and Experience:

• Bachelor's degree in a related field; or
• Three years of experience in business lending/banking management or in a similar position.

Work Environment:

This position operates in a bank branch office. It is a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The noise level is typically moderate.