Inbound Call Center Representative

Job Description

Job Description

Position: Customer Service Representative

Worksite: Austin, TX (Onsite)

Duration: 12 months (Possible extension)

Start date: September 07 th (2026)

Shift: Monday – Friday (any 8-hours shift between 7 AM to 7 PM CST)

Pay: $20/HR on W2

Job Description

We are seeking a  Customer Service Representative to join our team supporting Medicaid providers and clients. The ideal candidate will have experience in a high-volume contact center and the ability to deliver accurate information, document interactions, and meet attendance and performance metrics.

Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
• Respond promptly, courteously, and concisely to phone inquiries.
• Document all interactions in clear and concise online logs.
• Transfer callers to appropriate Call Center units when necessary.
• Meet individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills & Qualifications:

• Minimum six months of recent, verifiable experience in a high-volume contact center.
• Ability to adhere to strict attendance and performance metrics.
• Strong verbal communication and customer service skills.
• Local to Austin, TX, with availability for any 8-hour shift between 7 am and 7 pm.

Preferred Skills:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Multitasking and organizational skills.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.