IT Support Technician

A Fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:
* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end u in accordance with service level targets while demonstrating the highest level of customer service
* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
* Escalates incidents to the appropriate IT operations resources in accordance with established procedure
* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

* Proven experience in a technology support role
* Experience supporting a manufacturing plant and/or have experience working with Operational Technology
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Brow
* Excellent interpersonal skills especially communication and presentation skills
* Promotes and supports standardization and continuous improvement
* Ability to work independently and make decisions where necessary
* Familiarity with all components of Office 365


Nice to Have Skills & Experience

* A+ Certification or equivalent highly preferred
* Familiarity with ITIL and HDI Incident Management Best Practices
* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
* Understanding of Network Standards, Protocols, and Security Policies
* Bitlocker Encryption experience
* Familiarity with Operational Technology (IT/OT)


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.