Front Office Lead — Guest Experience & Team Empowerment

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. About Epicurean Hotel Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe. Overview Of The Role The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, which include the Front Dest Agents and Valet, Guest Services, and the Front Desk. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual will also serve as a role model, demonstrating professional behavior and leading the front desk team to success. What You Have Associate’s degree in Hospitality Management or a related field is preferred. Two (2) years of Hotel Front Desk management experience. Exceptional customer service skills with a guest-first mindset. Proficiency in hotel management software and Microsoft Office Suite. Strong problem-solving skills and ability to handle guest complaints effectively. Knowledge of hotel operations, including reservations, front desk, and guest services. Knowledge of safety and security procedures in a hotel environment is a plus. Flexibility to work various shifts, including evenings, weekends, and holidays. What You’ll Do Operational Management Oversee daily front desk operations. Act as Manager on Duty in the absence of the Front Office Manager. Monitor and manage guest check-in and check-out processes. Ensure the safety and cleanliness of the front desk and lobby areas. Perform other duties as assigned by the manager. Staff Management & Training Assist in training staff on front desk procedures, service standards, and hotel systems. Lead and empower the front office team to deliver exceptional service. Assist in recruiting, interviewing, and hiring new front office staff. Guest Services Ensure guest satisfaction by addressing and resolving issues promptly. Anticipate guest needs and deliver outstanding service. Work with other hotel departments to meet guest needs seamlessly. Actively review and respond to guest feedback across various platforms. Knowledge & Confidentiality Maintain comprehensive knowledge of hotel amenities, room types, rates, and services. Ensure staff uphold guest confidentiality and adhere to training and information protocols. Assist with other related tasks as reasonably assigned by management. Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift and pull 50 lbs. Ability to communicate clearly Corrected vision to normal range Ability to drive/transport self and others Ability to travel on occasion for meetings Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress toward deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Benefits Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Part-time Associate Benefits All above-listed benefits, except for Medical Insurance and Holiday Pay On-Call Associate Benefits Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr Mainsail Lodging & Development