Customer Service Representative

Customer Service Pay : 18.00/hr Hours : 8am – 5pm Monday – Friday Location : Wakarusa This position acts as liaison between us and our customers. As well as, entering customer data and new orders into computer system. Responsibilities Compute Price and any appropriate quotes based on current rates. Handle Customer inquiries in a timely fashion. Verify customer information at the time of order entry for accuracy. Receive updates from all internal staff regarding changes to both Customers and Dealers to make Tiny Term Changes. Process all online order submissions. Inform customer of shipping dates as requested, as well as any potential delays. Operate as a liaison between not only external customers but all internal staff as well. Cross Trained to fill in for any member of customer service as needed. Complete reports to Customers daily that require ETA notifications outside of our normal Tiny Term notification process. Plans, organizes, prioritizes, schedules, and reviews load boards for completion of customer expectation. Communicate with staff to coordinate loads while in sync with customer expectations. Respond courteously with customer inquiries, complaints and general feedback and ensure that they reach the pertinent Staff member for proper action. Handle incoming calls or inquiries from prospective/existing customers or clients. Provide customer additional information and/or explain services via email, telephone and written correspondence. Shuttle Crew notification of what units and in what order to pick up during the day. Other tasks as assigned by management. Qualifications Great Phone skills MS Office High School Diploma Ability to work under stress and handle multiple demands simultaneously. Ability to effectively communicate on the telephone. #J-18808-Ljbffr