Case Manager

# Case ManagerLegal Address - La Crosse, WI 54603## OverviewPosition TypeFull TimeCategoryNonprofit - Social Services## Description**BASIC PURPOSE:** Identify and support overburdened families by home visiting in the Healthy Families America model.All duties at FCC are to be carried out in a manner consistent with the agency’s Mission, Vision and Values. All staff are expected to act as representatives of FCC and promote and maintain a positive image. All staff are expected to adhere to all laws of client rights, confidentiality, and privacy as governed by HIPAA, licensing and accreditation standards and FCC policies. All staff must maintain sensitivity to the service population’s cultural and socioeconomic characteristics. All staff must maintain regular communication with their supervisor and ensure s/he is properly informed. The statements below describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties and additional responsibilities may be assigned, and required, or certain responsibilities eliminated by management.**ESSENTIAL DUTIES & RESPONSIBILITIES:*** Provide direct services to individuals and families referred to the Healthy Families program; in accordance to Healthy Families America’s Critical Elements; maintaining a reliable level of attendance necessary to perform the job; scheduling to be based on what best meets the needs of our participants and Family & Children’s Center.* Interview and assess family history and strengths of those families newly referred to Healthy Families Program.* Attend and participate in staff meetings.* Complete 40 hours per year staff development (20 for part/time) including a diversity credit, Blood borne Pathogen credit, wellness/self-care credit, CMS (billing fraud) training, abuse/neglect indicators & reporting requirements and continuing education in topics directly related to this position.* Review case updates with clinical supervisor.* Develop and maintain referral sources and conduct community outreach for fundraising and for awareness.* Record visits and activities (including screens) and other contacts with participants or collateral contacts on appropriate forms and data bases. The documentation is to be completed and filed within 48 hours of service.* Adequately plan and prepare for each visit.* Clinical Supervision (if assigned) (Note: will decrease direct service percentage) + **C**reate an environment that encourages staff to grow and change, provide motivation and support, maintain ideals, standards, quality assurance and safety and facilitate open, clear communication. Provide administrative, clinical and reflective supervision to Case Managers. Maintain an open-door policy and availability for crisis situations outside of work hours. Hold weekly supervisory sessions for any direct care staff .25 FTE and above. For all full-time and part-time staff who are .75 FTE to 1.0 FTE, the requirements are 1.5 to 2 hours weekly. For part-time staff who are .25 FTE to .74 FTE, the requirements are 1 hour weekly. For staff or contractors working less than .25 FTE, supervision may be provided according to occurrence of services. For our staff (who serve dual roles conducting the Parent Survey and then providing ongoing home visiting) the 1.5 hours minimum will serve to meet requirements, but documentation must indicate both roles being addressed. Supervision sessions cannot be split into more than two sessions. + Meet with Program Supervisor regarding supervision of staff, general case updates and challenges as needed but at a minimum of monthly. Receive Reflective Supervision and skill development from a qualified individual. + Record supervisory sessions per Healthy Families America standards. The documentation is to be completed within 48 hours of session.## Qualifications**ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT:**Education, Training & Work Experience: Bachelor’s degree in related field with minimum of three years’ relevant experience.Specialized Knowledge & Skills: Working knowledge of child development, behavioral management techniques, family system relationships, communication skills, ability to teach self-sufficiency skills, community resources, recreational activities, ability to teach stress management techniques, interviewing skills and assessment skills.Equipment & Applications: Able to utilize computer programs specific to the position (Microsoft Office Suite, DAISEY, PIMS, and others as necessary).Work Environment & Physical Demands: Working in participant’s homes and throughout the community with partner individuals and agencies and referral sources.**Benefits at FCC:*** Paid time off through accrued vacation and sick time & 9 recognized holidays – plus an additional floating holiday!* Customize your insurance needs - medical, vision, and dental options to fit your family.* Health Savings Account - FCC makes monthly contributions!* Life insurance covered 100% by FCC.* Short term & long-term disability, voluntary life, accident, cancer and critical illness insurance available.* 401(k) Savings Plan - FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).* Business Casual dress code policy – dress appropriately per your schedule.* Our Clients – the biggest benefit of all is that you are making a difference by supporting members in your local community! #J-18808-Ljbffr