Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist

At Derrick Elzey - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Responsibilities:

• Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Own licensed service execution.
• 48-hour Service Level Agreement
• Underwriting follow-up same day
• Need-based product identification and household expansion.
• Protect retention.

Qualifications:

• Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Property & Casualty only = $37,000 base
• Property & Casualty and Life & Health = $40,000 base

Salary:

• Property & Casualty only = $37,000 base
• Property & Casualty and Life & Health = $40,000 base
• Position also includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+

Compensation: $37,000.00 - $40,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Derrick Elzey - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Derrick Elzey - State Farm Agent!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Berlin, MD.
• Our office is open 9:00 AM - 5:00 PM.
• I have been a State Farm agent since 2019.
• Our agency has received awards including: Chairman's Circle and Ambassador Travel

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Derrick Elzey - State Farm Agent