Customer Retention Specialist - State Farm Agent Team Member
$40kDerrick Elzey - State Farm Insurance Agent
Customer Retention Specialist
At Derrick Elzey - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Responsibilities
- Communicate and service existing customers regarding renewals, coverage options, and coverage gaps and changes.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Own execution.
- 48-hour Service Level Agreement
- Underwriting follow-up same day
- Need-based product identification and household expansion.
- Protect retention.
Qualifications
- Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Property & Casualty and Life & Health = $40,000 base
Salary
- Position includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+ including the benefits package.
Compensation $40,000.00 - $50,000.00 per year
Derrick Elzey - State Farm Insurance AgentVacancy posted 4 days ago
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