Food Runner

Job Description

Job Description

Overview :

The Food Runner is responsible for accurately and efficiently delivering food and beverage orders with a positive and upbeat attitude.

Job Requirements :

· Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events

· Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish

· Must be able to read and comprehend online orders on mobile device and printed ticket

· Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach

· Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift

· Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders

· Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information

· Has superior customer service and problem resolution abilities

· Has Food Handler’s card and understands basic hygiene and sanitation

· Must maintain a positive and upbeat attitude

Job Duties:

· Uses handheld technology (mobile) device to fulfill orders

· Double checks the order is correct according to the ticket before leaving the food preparation area

· Ensures order has all correct utensils, condiments and sides

· Assists the Expo in organizing tickets and communicating orders to fulfillment workers

· Prepares condiments and stocks pickup/delivery area with correct paper goods, utensils, and other necessary items according to SAP standards

· Delivers orders to guests quickly & accurately across multiple SAP locations

· Serves as an ambassador by answering questions about the food menu’s,

· Assists guests in placing online orders or troubleshooting when out in the field

· Resolves guest issues in a timely fashion, or escalates to the appropriate manager

· Collects/removes trash and/or empty china from customers as needed

· Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards

· Supports other tasks as needed by F&B management