Operations & Security Manager | Full-Time | Utah Valley Convention Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The Operations & Security Manager provides leadership for both operations and security functions, ensuring efficient event setup, logistics, and a safe, secure environment for guests, clients, and staff. The position oversees staff, manages workflows, enforces safety and security procedures, and supports emergency preparedness and response.

This role pays an annual salary of $55,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 14, 2026.

About the Venue

Located in historic downtown Provo, Utah, the Utah Valley Convention Center opened its doors in 2012 as the premier meeting space in Utah County. The UVCC boasts the perfect blend of modern architecture, flexible meeting space, and breathtaking interior and exterior views of the nearby Wasatch Mountains. This combined with its functional floor plan makes it the perfect venue to host any event.

Responsibilities

• Plan, coordinate, and oversee all event-related operations, including room setups, event day needs, configurations, and post-event breakdown.
• Ensure accuracy of event setups.
• Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Oversee event logistics, including equipment placement, changeovers, and operational timelines.
• Manage inventory, organization, and distribution of operations equipment and supplies.
• Maintain accurate operational records and documentation.
• Work closely with the Building Services Manager on facility cleaning.
• Oversee all facility security operations, including patrols, access management, and monitoring of entrances/exits.
• Manage shipping and receiving operations; log and track all items entering and leaving the facility.
• Coordinate exhibitor load-in/load-out procedures and ensure compliance with facility policies.
• Monitor events to identify and address safety or security risks; provide recommendations as needed.
• Enforce security policies, including sign-in/out procedures and use of security systems.
• Respond to and manage emergency situations, including fire, medical, and public safety incidents.
• Support and administer emergency preparedness and evacuation programs.
• Ensure compliance with OSHA standards, fire codes, and public safety regulations.
• Prepare, review, and maintain incident reports; implement corrective actions as needed.
• Serve as liaison with local law enforcement agencies as needed.
• Hire, train, schedule, supervise, and evaluate operations and security staff.
• Develop staff schedules and approve payroll/time cards.
• Provide ongoing training in safety, security, and operational procedures.
• Assign and prioritize daily work activities; monitor workflow and staff performance.
• Address performance issues, implement discipline, and support employee development.
• Foster a collaborative, customer-service-oriented work environment.
• Provide high-level customer service to clients, vendors, and guests.
• Act as a point of contact during events to resolve operational or security issues.
• Assist guests with directions, information, and general support.
• Maintain a visible, professional presence during events.
• Assist in developing and managing departmental budgets; monitor expenses and recommend adjustments.
• Ensure compliance with company policies, safety standards, and legal requirements.
• Maintain confidentiality and exercise sound judgment in all situations.
• Perform additional duties as assigned.
• Code and approve invoices.
• Perform administrative duties such as labor allocations, payroll approval, etc.

Qualifications

• High school diploma or GED required.
• 3-5+ years of experience in event operations, venue management, or security, with supervisory experience required.
• Knowledge of OSHA standards, fire and life safety regulations, and safe work practices.
• CPR/AED and First Aid certification (or ability to obtain).
• A valid Utah driver's license, or the ability to attain one, is required.
• Proficiency in Microsoft Office and basic computer systems.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced, event-driven environment.
• Sound judgment, problem-solving, and conflict resolution abilities.
• Ability to work independently and make decisions under pressure.
• Strong attention to detail and organizational skills.
• Ability to lift heavy objects as needed.
• Work both indoors and outdoors in varying conditions.
• Flexible schedule required, including nights, weekends, holidays, and extended hours.
• Ability to respond quickly to emergencies and navigate the facility as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.