Director of Housekeeping

Job Description

LOCATION

Bahia Resort Hotel

Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Director of Housekeeping (“Director/a de Limpieza”) ensures that impeccable service and the highest standards of cleanliness are consistently offered to our guests. Responsible for the daily activities required for the successful operation of the Housekeeping department.

PAY & PERKS

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• Compensation: $85,000 - $100,000 DOE**
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• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
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• Discounted Hotel Rooms for you, family and friends.
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• Free Employee Parking and/or discounted MTS Pronto card.
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• Free Meals & Refreshments during working shifts.
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• Career advancement opportunities!
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• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
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• Discounts on cell phone bills, shoes, gym memberships, and more!
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ESSENTIAL DUTIES

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• Oversee and manage all housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction to adhere to our hotel cleanliness score.
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• Develop and implement cleaning schedules, procedures, and policies in accordance with hotel standards.
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• Provide ongoing training for new and existing staff on cleaning techniques, safety protocols and customer service skills.
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• Monitor and maintain inventory of cleaning supplies, equipment, and linens, ensuring proper stock levels and cost control.
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• Ensure compliance with health and safety regulations, including sanitation and safety protocols.
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• Handle any special guest requests related to housekeeping, such as VIP’s, additional amenities, room cleaning preferences, or extra linens.
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• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
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• Collaborate with other departments, such as Front Desk and Maintenance, to address guest needs and requests promptly.
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• Develop and manage housekeeping department budgets, controlling costs and optimizing labor efficiency.
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• Create and maintain staff schedules to ensure adequate coverage while remaining productive.
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• Handle guest feedback and resolve any housekeeping-related concerns or issues in a timely and professional manner.
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• Conduct daily meetings to discuss standard operating procedures, safety topics, and associate recognition.
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• Stay current with industry trends and best practices to improve housekeeping operations and guest satisfaction.
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• Implement and track department performance metrics, setting and achieving quality goals.
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• Recruit, train, coach, and mentor team members to maintain efficiency, productivity, and morale.
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• Address performance issues promptly and constructively, in accordance with HR and company policies.
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• Promote teamwork and employee engagement, ensuring alignment with company values and expectations.
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• Ensure staff adherence to hotel policies, procedures, and safety standards.
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• Performs additional duties and responsibilities as directed by the leadership team.
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QUALIFICATIONS

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• At least 3-5 years in a management role overseeing housekeeping teams in a hotel or resort setting.
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• A combination of experience, education, and/or training may be substituted for either requirement.
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• Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
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• Availability to work on weekends and holidays is required.
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• Bilingual English and Spanish required. Creole and/or French a plus.
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• Experienced in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
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• Strong business writing skills for drafting professional emails, reports, and presentations.
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• Must have an unexpired and valid driver's license with no recent violations.
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• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
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• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.
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• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
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**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.