Service Manager

Job Description

Job Description

Holt AG Solutions is the leading equipment and technology solutions provider for customers spanning across central California and Oregon. For over 90 years, we’ve built our reputation by placing our customers’ needs first, connecting them with the right parts and equipment for their farms and operation needs. We always have an eye out for motivated individuals interested in starting a career with a company that wants to see them grow.

THIS POSITION IS LOCATED IN ALBANY, OR.

POSITION SUMMARY

Overall objective is to ensure customers are treated with urgency while maintaining Holt Ag Solution management objectives.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBLITIES

• Coordinate daily shop operations and assigns work according to skill level.
• Communicates the status of all work in progress with shop supervisor.
• Control operation costs including chargeable time, policy, rework and other shop expenses.
• Assign and monitor work of shop trainees for accuracy and efficiency.
• Interpret company policies to workers and enforce safety regulations.
• Provide technical support as required.
• Suggest changes in working conditions and use of equipment to increase efficiency of shop, department and work crew.
• Perform final quality inspection.
• Ensure Customer Satisfaction by maintaining accuracy and efficiency of all shop work, as well as identifying needed repairs prior to a machine leaving the shop.
• Monitor work in progress to meet labor hour and parts estimates.
• Must be willing to troubleshoot and assist with technical problems.
• Keep daily workload and shop scheduling system current.
• Communicate with shop supervisor to relay information necessary to develop accurate and competitive repair quotes.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

Supervises employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

Bachelor of Science or Bachelor of Arts degree; or two years related experience and/or training; or equivalent combination of education and experience.

SKILLS

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write service reports.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must have a valid driver license and a clear DMV driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.

COMPENSATION

Wage Range $70,000 to $90,000 Annually

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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