Client Service Representative

Client Service Representative

Join our team at Southern Colorado Veterinary Internal Medicine and Oncology (SCVIM), where we deliver advanced specialty care to pets across Southern Colorado. Recently recognized with the Ethos Elite Award for exceptional leadership and culture, SCVIM stands as one of the largest veterinary internal medicine and oncology practices in the country. Conveniently located in Colorado Springs, our state-of-the-art facility provides advanced diagnostic and treatment capabilities including ultrasound, video endoscopy, CT imaging, and chemotherapy services. While we are a highly specialized hospital, we remain deeply committed to our clients, our patients, and the collaborative culture that drives our success. We are actively seeking a Client Service Representative to join our growing team and contribute to delivering exceptional client and patient care.

Compensation: $20.00 - $28.00/hr. based on experience and skillset

Schedule: Full-Time 4 Day Work Week (4 x 10-hour shifts) 8:00am 6:00pm

Benefits: Health, dental, and vision insurance; Disability and life insurance; Flexible spending accounts (FSA); 401(k) retirement plan; Employee Assistance Program (EAP); Accrued paid time off (3 weeks annually); Uniform stipend; Competitive wages based on experience; VetBloom CE and training platform access; Growth and advancement opportunities across a specialty hospital system

Job Description: Client Services Representatives (CSRs) provide the first and last impression of each client's visit to our hospital. CSRs are responsible for client care and communication, and providing excellent client service always. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team.

• Genuinely enjoys working with pet owners and helping them during the stress of a pet's illness.
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Foster collaborative relationships with other team members and departments
• Has excellent client communication skills with clients as well as communicating efficiently with team members.
• Explain invoices to show value for the care provided, stating all services and products provided before the total.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID
• Record the end of day financial balances, ensuring they are accurate

Qualifications: High school diploma or equivalent required. Experience in customer service. At least one year of recent experience in veterinary practice, with increasing responsibilities. Familiarity with veterinary terminology and basic clinical procedures. Ability to work effectively in a fast-paced specialty hospital environment. Proficiency with Microsoft Office, internet navigation, and messaging programs. Strong communication and teamwork skills. Ability to follow directions and work independently when needed. Demonstrated compassion for patients and strong client service mindset. Fluent English speaking and reading required; multilingual candidates encouraged to apply.

About SCVIM: Southern Colorado Veterinary Internal Medicine and Oncology (SCVIM) is a leading specialty referral hospital serving Colorado Springs and surrounding communities. Our team is dedicated to providing advanced internal medicine, oncology, and critical care services while maintaining a compassionate, patient-centered approach. Our state-of-the-art facility includes advanced diagnostic and treatment capabilities such as ultrasound, video endoscopy, CT imaging, chemotherapy services, and comprehensive inpatient ICU care. We are committed to clinical excellence, collaboration, and continuous growth as a specialty referral center.

Nearby Communities: SCVIM attracts Veterinary Technicians from throughout the Colorado Springs region, including Colorado Springs, Manitou Springs, Fountain, Security-Widefield, Monument, Black Forest, Falcon, Peyton, Woodland Park, Castle Rock, and Pueblo.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.