Computer Technician I

Position Details

Position Details


Student Employment Enrollment Requirements
Indiana State University student enrolled in at least 6 credit hours.


Comments to Applicants


All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf

Notice of Vacancy Number
ST2600124


Job Title
Computer Technician I


Job Category
Regular Student Job


Job Type
Regular Student Jobs


Position Class Code
82100 Student Employee


Student Pay Grade
999


Hourly Wage/Salary
12


Job Summary/Basic Function


The Computer Tech I works in the Technology Support Center at a variety of duties. Areas of work include Help Desk, Front Desk, Software Repair, and Computer Deployment. Each area of focus has slightly different day-to-day tasks, but all involve working with customers to resolve technology issues.

Specific Responsibilities

Work Schedule


Monday - Friday 7:30 AM to 5:00 PM, determined by student worker availability and department need.


Desired Start Date
08/24/2026


Open Date
08/17/2026


Close Date
09/17/2026


Required Relevant Education & Experience
High School diploma or GED


Required Field(s) of Study


Indiana State University student enrolled in at least 6 credit hours.

Preferred Relevant Education and Experience


Education: No Response; Experience: No Response

Supervisory Responsibilities
This job has no supervisory responsibilities.


Required Certificates, Licenses and Registrations

Other Required Certificates, Licenses and Registrations

Preferred Certificates, Licenses and Registrations

Preferred Other Certificates, Licenses and Registrations

Knowledge, Skills and Abilities
Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Must be comfortable networking with groups or individuals, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community


Other Knowledge, Skills and Abilities

NCAA Guidelines


All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties


Essential Duties and Responsibilities


Help Desk - answer customer phone calls and emails, enter tickets, resolve issues over the phone using various tools including remote access software.


Front Desk/Software Repair - greet customers coming to the TSC and troubleshoot computer issues. Enter tickets and triage issues for escalation. Troubleshoot computers that could not be repaired during the initial consultation and communicate with customers about device pick-up.


Computer Deployment - prepare computers to be issued to faculty and staff. Manage inventory processes. Deliver and set up computers to employee offices.


All areas will involve some cross-training and work in the other areas.