Workplace Experience Ambassador

Workplace Experience Ambassador Job Summary The Workplace Experience Ambassador serves as the professional face of our organization, delivering exceptional hospitality and comprehensive reception services while providing administrative support and facility coordination to ensure a seamless workplace environment. Essential Responsibilities Reception & Visitor Services Greet all visitors warmly and professionally, creating outstanding first impressions Manage visitor sign-in process, issue ID badges, and notify hosts of guest arrivals Collect and record returned visitor badges Provide wayfinding assistance and information about campus services and activities Receive and direct incoming calls efficiently Security & Access Management Execute end-to-end badge management: issuing, validating, distributing, and retrieving Take photographs for badge issuance as needed Perform daily audits of badges and keys Manage landlord access cards and carpark credentials Liaise with Security teams on access changes and issues Act as single point of contact for security matters Facility Coordination Maintain reception, lobby, and surrounding areas to brand standards Manage meeting room bookings and keys Troubleshoot alarm and door issues with Security team Create work orders for custodial, maintenance, safety, and security concerns Receive and dispatch couriers/mail (when no mailroom onsite) Administrative Support Provide support to geographically dispersed teams and executive leadership Manage expense reports, submissions, and corporate card reconciliation Handle complex calendar management across global time zones Coordinate travel arrangements through internet-based systems Prepare and edit correspondence, presentations, and documents Operations & Service Excellence Proactively anticipate needs and identify solutions Coordinate across teams for meetings and events Monitor and implement service standards Identify and elevate potential risks appropriately Manage backfill coverage for absences Perform ad hoc assignments as needed Qualifications Required: Minimum 5 years reception, hospitality, or administrative support experience Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational and multitasking abilities Exceptional customer service skills Preferred: Real estate or corporate facilities experience Bachelor's degree in business administration, hospitality, or related field Experience supporting executive-level personnel Key Attributes High level of professionalism and business savvy Strong interpersonal and communication skills Exceptional attention to detail Ability to maintain strict confidentiality Flexibility to work outside normal hours when required Self-motivated with ability to work independently Problem-solving mindset with proactive approach Team player with collaborative spirit This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 49,100.00 – 58,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Burlingame, CA, San Jose, CA Personalized benefits that support personal well-being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr