HVAC Operations Manager - NY
$150kThe Blue Collar Recruiter
Job Description
Job Description
Job Title: HVAC Operations Manager
Location: Thornwood, NY
Compensation: Performance based - Salary bump upon meeting achievable goals. Annual potential: up to $150,000
Employment Type: Full-Time
We are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Thornwood, NY . This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency.
As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments.
Key ResponsibilitiesLead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff
Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery
Hire, train, mentor, and evaluate team members to maintain high performance and productivity
Monitor KPIs and financial performance, drive profitability and process improvements
Ensure compliance with all safety, licensing, and regulatory requirements
Handle escalated customer issues and maintain strong client relationships
Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow
Develop and implement SOPs to improve efficiency and service quality
Maintain inventory oversight, fleet management, and tool control
Stay up to date with industry trends, equipment, codes, and technology
Minimum 5–7 years of progressive experience in HVAC operations, service, or management
Proven leadership skills and experience managing HVAC field teams
Strong knowledge of residential and light commercial HVAC systems, codes, and best practices
Ability to interpret financial reports, manage budgets, and drive KPIs
Excellent communication, customer service, and organizational skills
Proficient in ServiceTitan and using the iPad ServiceTitan app
Valid driver’s license and clean driving record
HVAC certifications and licenses are a plus
Competitive annual salary of Performance-based incentives and bonus opportunities
Health plan is United Health Care - Oxford; Company pays 70% towards employee plan
Paid time off, holidays, 401K, and sick leave
Career advancement opportunities in a growing company
Ready to lead a high-performing HVAC team and make a lasting impact in Thornwood?
Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.
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