Customer Service Advisor

## Customer Service AdvisorApplylocations: Bend Honda, Bend, OR 97701time type: Full timeposted on: Posted Todayjob requisition id: R110303## Dealership:L0219 Bend Honda# **Bend Honda**### **Now Hiring: Express Lube Customer Service Advisor!****Pay:** Commission based**Schedule:** Weekend availability required**Bend Honda** is setting records and hiring immediately to keep up with the volume and to meet our customers’ needs. **We are seeking individuals with a strong customer service mindset, who excel at building positive relationships and providing exceptional support.**Our dealership recently given the honor of winning the **Lithia & Driveway Partners Group (LPG)** award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun!**What You'll Do*** Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).* Follow the Initial Customer Contact (ICC) process:* Greet customers in a friendly and professional manner.* Identify, confirm and offer resolution to customer concerns.* Communicate with customer what needs to be done, how much it will cost and when service will be complete.* Assess customer needs by conducting a vehicle walk around.* Attain agreement from customer for service needs.* Offer a multi-point inspection.* Write accurate repair orders using ADP system.* Follow the Interim Customer Contact (ICC2) process:* Provide estimates that are accurate and support upfront pricing guarantee.* Obtain approval to review findings of multi-point inspection and associated prices.* Obtain approval to proceed with Additional Service Requests.* Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.* Communicate with technicians to gain clear understanding of services required and/or performed.* Follow-up with customer during repair/servicing of vehicle so they are aware of status.* Follow the Customer Delivery (CD) process:* Receive and process cash or credit payment for all services performed.* Upon completion of service promptly and professionally deliver vehicle to customer.* Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.**What You'll Bring*** No previous automotive advisor experience needed - we love to train individuals who are coachable, driven, and eager to learn!* A team player who is friendly, empathetic, and committed to ensuring our customers have a great experience every time they visit* Strong attention to detail* Sense of urgency* Excellent communication* Typing – ability to type efficiently in order to enter repair orders.* Mathematics – calculating service costs and counting change.* Basic computer skills* Acceptable driving record and a valid driver's license in your state of residence.**We offer best in class industry benefits*** Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness programsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.### About UsAt Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr