Bilingual Medical Assistant Team Manager

Job Title

You will be a coach and supervisor for the Medical Assistants who work on the pod care delivery teams in collaboration with the Clinic Medical Assistant Manager and Clinic Director, providing the highest level of quality medical care, health education and preventive services. You will provide workflow coordination and subject matter expertise to MAs and the care team. You are self-motivated and assist the provider/MA teams to provide pro-active clinical support, workflow, and team and patient-centered care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day direct supervision/coaching of Medical Assistants, including hiring/firing authority in conjunction with the CMAM and performance appraisals
• Manage pod/patient flow for all provider or MA visit types
• Manage tasks and patient/provider follow up with assistance from team members
• Oversee patient prep and room set up for clinical care
• Accomplish orientation, education and training of new clinical pod staff in clinical support activities, in partnership with Clinic Medical Assistant Manager (CMAM)
• Supervise proper routine cleaning and storage of medical equipment
• Ensure the stocking and audit of exam rooms is standard and complete
• Provide pro-active clinical support while assisting the clinician in patient care follow up, exam room set up and meeting organizational goals
• Huddles with the care team before each session to assess the pod's needs and debrief at end of shift as needed
• Provides collaboration and communication with the team to improve pod flow throughout the day
• Accomplish orientation, education, and training of new clinical pod staff in clinical support activities
• Completion of monthly Safety Injection Practice (SIP) audit
• Proactively support and intervene as necessary on the pod with patient care and pod flow in a professional manner with the following:
• Documents patient vital signs, medication reconciliation, allergies, and opens appropriate templates
• Administers immunizations and phlebotomy as needed
• Performs point of care testing like rapid strep, urinalysis, hematocrits, hemoglobin A1Cs, random blood sugars, urine drug screening, and fecal occult testing
• Gives and reviews patient care plans
• Refills medications and prior authorizations as directed by the provider and guideline
• Performs MA visits that support pod flow
• Completes tasks and other follow-up as needed for the team
• Stocks exam rooms and makes sure rooms are cleaned after each visit
• Helps with opening and closing labs, including autoclaving and packaging of instruments
• Prepares appropriate set-up for procedures according to protocol and needs of provider
• Demonstrates the ability to effectively prioritize and be flexible to the needs of the pod
• Collaborate with CMAM and CD regarding Pod supervision and with Nursing Services Program Manager- MA.
• Completion of monthly lab and autoclave audits
• Administer CLIA and lab proficiency in a timely manner
• Supervise timely task box completion of medication refills in-house and out for assigned pod
• Pod level report management accountability for the mammography report, immunization report, quality metrics and others as identified
• Ability to provide support for NextGen emergent scheduling needs.

POSITION QUALIFICATIONS:

Education and Experience:

1. High school diploma or GED.
2. Medical Assistant Certification through an external agency is required within one year of hire into the MATM role.
3. Graduate from medical assistant school or one to two years of healthcare experience with on-the-job health technician training successfully completed.
4. One year's experience working as a medical assistant at Clinica is recommended.

Knowledge, Skills and Abilities:

1. Ability to flourish in a team management system.
2. Ability to work under pressure in a fast-paced environment.
3. Sensitivity to low income, ethnic minority community.
4. Bilingual in English and Spanish.
5. Excellent leadership and coaching skills.
6. Interacts with colleagues, team, and all staff in a professional and collegial manner.
7. Computer proficiency.

We are an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.