Field Service Technician

Field Service TechnicianPE Labellers is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer's operation function more efficiently and economically. This is a remote position that can be located anywhere west of the Mississippi. This position will be servicing our West Coast customers.Responsibilities include:Travel to customers' locations to install, start-up, maintain, troubleshoot labeling machines.Train customers' operators and technicians on set-up, operation, change-over and maintenance of the systems.Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer's service need.Provide technical assistance to customer both over the phone and via remote connection.Qualifications include:Associates Degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry3+ years in custom machine manufacturing or mechanical repair/maintenanceExcellent knowledge of mechanical/electrical technical applications, specifically PLC's, servo driven motors and controls.Ability to read & understand complex engineering designs, including wiring schematicsGood verbal and written communication skillsExperience with Microsoft Office products, especially Word and ExcelGood interpersonal and organizational skillsGood problem solving skills and independent judgmentAble to travel 85% of the time and work overtime as requiredAbility to work independently, maintain a positive attitude and work well with all levels of management and operatorsPro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.