Vice President, Client Service Lead - Investment Performance and Risk Services

Overview At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. Join us as part of a role that supports institutional client operations. We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our team. This role is located in Everett, MA. Responsibilities Strengthen institutional client relationships, ensure high‑quality delivery, and convert satisfaction into growth through proactive issue resolution and cross‑functional execution. Own end‑to‑end client engagement, partnering with Service and Commercial teams to strengthen relationships and drive retention and growth. Deepen executive‑level relationships with institutional investment offices and key BNY stakeholders to elevate client satisfaction and expand cross‑sell of BNY services. Serve as the primary point of contact for Global Risk Solutions (Performance & Compliance), resolving complex internal/external inquiries across performance measurement, asset allocation, attribution, risk, and investment analytics. Lead initiatives and projects independently; deliver high‑quality client service while orchestrating multi‑stakeholder work across sales, onboarding, migration, and conversion. Coordinate cross‑functionally to align investment data, operations, and technology; accelerate resolution of data‑quality and complex technical issues to safeguard client outcomes. Qualifications Core competencies: Executive communication; Financial acumen; Data and tooling; Investment data expertise; Alternatives and derivatives; Regulatory awareness. 5–7 years in relevant domains (Fund Accounting, Performance, Compliance), with a track record of delivering high‑quality analyses and client outcomes. Bachelor’s in Accounting, Economics, Finance, or Mathematics (or equivalent). Preferred: Master’s degree and professional certifications (e.g., CFA, CIPM, CAIA, FRM, ACCA, CIMA). Strong proficiency in Excel and PowerPoint; working knowledge of SQL and visualization platforms; experience using query databases and analytical tools. Compensation and Benefits The base salary for this position is expected to be between $68,000 and $185,000 per year at the commencement of employment. Base salary is determined on an individualized basis, including experience and market location, and is part of the total compensation package, which may include commission earnings, discretionary bonuses, incentive packages, and company-sponsored benefits. This position is at-will and the company reserves the right to modify base salary and other compensation at any time. BNY is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. #J-18808-Ljbffr BNY