Client Services Regional Coordinator

Catholic Charities of Los Angeles, Inc. (CCLA) is one of California's largest and most respected human services organizations. Our mission is to provide service to people in need, advocate for justice, and call all people to live out their responsibility to one another.

The San Pedro Region serves the greater Long Beach area through emergency food assistance, homeless services, rental and utility assistance, case management, housing navigation, and shelter programs. Our region operates community centers, food pantries, interim housing programs, motel-based shelter programs, and the Elizabeth Ann Seton Residence Family Shelter, serving families, pregnant women, seniors, and individuals experiencing homelessness.

Position Summary

The Client Services Regional Coordinator serves as a frontline Case Manager providing direct services to homeless and low-income individuals and families throughout the San Pedro Region. This position may be assigned to a community center, family shelter, motel-based shelter program, rapid rehousing program, prevention program, or other housing-focused initiatives.

This is a highly dynamic, fast-paced position that requires strong critical thinking skills, flexibility, initiative, and the ability to manage multiple priorities simultaneously. The ideal candidate is a self-starter who is passionate about serving vulnerable populations and can effectively balance direct client services, documentation requirements, housing navigation, crisis intervention, and community engagement.

This position requires significant field work, including home visits, apartment inspections, outreach, transportation assistance, landlord engagement, and community-based service coordination. Candidates should be comfortable spending extended periods walking, standing, driving, and working in a variety of office and field environments.

Evening, weekend, and occasional overtime hours may be required to meet program and client needs.

Key Responsibilities

Case Management & Clinical Services

• Provide intensive housing-focused case management to individuals and families experiencing homelessness or housing instability.
• Conduct comprehensive intake assessments, housing assessments, and program eligibility screenings.
• Develop individualized Housing Stability Plans and service plans that address barriers to housing and self-sufficiency.
• Maintain a caseload of program participants while ensuring timely service delivery and compliance with funding requirements.
• Assist clients with obtaining identification documents, income benefits, healthcare, employment resources, childcare, and mainstream benefits.
• Conduct regular follow-up meetings to monitor progress and support housing retention.

Housing Navigation & Stabilization

• Assist clients in locating and securing permanent housing.
• Complete housing applications and gather required documentation.
• Develop and maintain positive relationships with landlords, property managers, housing providers, and community partners.
• Conduct housing inspections and unit verification activities as required.
• Support participants enrolled in Rapid Rehousing(PH) Programs, Time-Limited Subsidies (TLS), Interim Housing, Permanent Supportive Housing (PSH),TAY Interim Housing Program, and Prevention, Diversion Programs.

Documentation & Compliance

• Complete accurate, timely, and professional case notes using DAP format.
• Maintain client records in HMIS, Clarity, CaseWorthy, and other agency databases.
• Ensure compliance with program regulations, funding requirements, and agency policies.
• Prepare reports and documentation required by supervisors, funders, and auditors.

Program Operations

• Assist with shelter operations, food distributions, community events, outreach activities, and special projects as assigned.
• Participate in case conferences, staff meetings, trainings, and quality assurance reviews.
• Respond appropriately to crisis situations involving mental health, substance use, domestic violence, and other high-risk circumstances
• Support the overall mission and goals of Catholic Charities of Los Angeles.

Required Qualifications

• Bachelor's Degree in Social Work, Human Services, Psychology, Sociology, or a related field.
• Minimum of three (3) years of experience in case management, homeless services, housing programs, social services, or a related field.
• Demonstrated ability to work effectively in a fast-paced, high-volume environment.
• Strong knowledge of housing resources, homeless services systems, and Housing First principles.
• Experience working with vulnerable populations, including individuals experiencing homelessness, domestic violence survivors, and persons with behavioral health challenges.
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Strong computer proficiency, including Microsoft Office Suite and database management systems.
• Ability to maintain professional boundaries while building rapport with clients.
• Valid California Driver's License, proof of insurance, and reliable transportation.

Preferred Qualifications

• Experience using HMIS and CHAMP
• Knowledge of Coordinated Entry System (CES), Problem Solving, Diversion, and Rapid Rehousing (Permeant Housing) models.
• Experience with affordable housing programs, and landlord engagement.
• Familiarity with Los Angeles County and Long Beach homeless service systems.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical Dental, Vision
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

Compensation is commensurate with experience.