Customer Service Representative for YMCA Childcare

Description

The YMCA Childcare Branch (Afterschool/Day Camp) is seeking a bilingual, service-oriented, "smile-can-be-heard" candidate to join a dynamic, caring, and diverse Team as a Customer Service Representative. In this role, the Team Member will provide front-line support to customers by responding to inquiries, managing customer complaints, and conducting account management in a timely and appropriate manner. To do well in this role, the Team Member should demonstrate emotional maturity, have experience with computers, and have reliable transportation with an ability to maintain a fixed schedule.


Home Office: Moorland at Oak Cliff Family YMCA. The staff member will complete a training period at our Coppell YMCA and transition to the Moorland at Oak Cliff Family YMCA in November.

Customer Service Representative Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers.

• Respond promptly to customer inquiries.

• Communicate with customers through various channels (email, phone, in person)

• Acknowledge and resolve customer complaints.

• Become an expert with our YMCA and Childcare Brand and programs.

• Assist with registration questions, forms, financial assistance applications, and requests.

• Communicate and coordinate with colleagues, as necessary.

• Provide feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma, general education degree, or equivalent with a minimum of 1 year Customer Service Experience.

• Exhibits emotional intelligence and resilience; able to maintain composure and listen during confrontations with customers.

• Demonstrated Computer Efficiency.

• Bilingual (English/Spanish) highly desired, but not required.

Benefits include and are not limited to: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Employee Assistance Plan and Eligible to enroll in a 403 (b) tax deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements.

• Be a part of a GREAT Team, with an opportunity to make a TRUE impact on others
• Diverse and Inclusive Culture and Opportunities to participate in Employee Resource Groups for Inclusion and Mental Wellness
• Employees on medical can earn up to $300 per year in gift cards through Rally
• Free Family YMCA Gym Membership and discounts to all Y programs- including personal training, sports, childcare and more!
• (PTO) Paid time off based on hours worked and years of service.
• Annual Performance and Wage Review and professional development + opportunities for advancement
• Tuition Reimbursement
• Employee Referral Bonus of $100