Field Service Specialist

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Job Title:

Field Service Specialist

Department:

MERC

College/Division:

Mercer Engineering Research Center

Primary Job Posting Location:

Warner Robins, GA 31088-7810

Job Details:

Mercer Engineering Research Center (MERC), a research institute of Mercer University, provides high quality engineering, scientific, and technical support services to both government and private industry customers.

The Field Service Specialist is responsible for systems oversight, monitoring, and error resolution to ensure data integrity and collection. Will support end user inquiries and account actions and provide technical recommendations on system errors and improvements. Performs assigned duties and responsibilities with guidance from the chief engineer or technical lead. Reports to the Technical Lead.

RESPONSIBILITIES:

• Proactively contacts end users to address data entry errors via email, phone, Teams, and other electronic means. 
• Possesses extensive knowledge of Air Force plans and scheduling, flightline maintenance, and operations, preferably on the C-130. 
• Adheres to and ensures implementation of approved MERC standard processes (MSP) consisting of quality management policies and principles, and promotes an attitude of commitment to continuous quality improvement. 
• Directs, advises, or assists in conducting regular, special and integrated system test programs. 
• Plans, prepares and conducts on-the-job training as required. 
• Ensures thorough familiarity and awareness of all MERC core capabilities and with the MERC current and potential customer base in an effort to promote MERC capabilities and interests to customers and potential customers. 
• Submits suggestions for new business opportunities or report identified customer problems or opportunities to the Director of Acquisition Strategy through their Chief Engineer. 
• Complies with all Executive Director approved MERC-wide policies and procedures.

REQUIRED QUALIFICATIONS:
• US Citizenship is required. 
• Ability to obtain and maintain a DoD Security Clearance. 
• A Master’s degree in a technical discipline and 5 years of directly related experience; or an undergraduate degree in same and 6 years of directly related experience; or a high school diploma and 8 years of directly related experience. 
• Demonstrates excellent written and oral communication skills.

DESIRED QUALIFICATIONS:
-Advanced knowledge of Air Fore Maintenance Operations, specifically Air Force or Special Operations Forces C-130J

Final rank will be determined on the qualifications of the selected candidate.
Application must include a cover letter and resume.

BENEFITS OF WORKING AT MERC 
MERC is a non-profit research institute of Mercer University, a private university founded in 1833. Established in 1987 in Warner Robins, GA, MERC employs more than 200 engineers, scientists, professors, and support staff, who provide sustainable research solutions to government agencies, the Department of Defense, and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music, food, and restaurants and has a rich cultural and art presence, along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance, retirement, tuition reimbursement, vacation/sick leave accrual, and holiday pay.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions , tuition waivers , paid vacation and sick leave , technology discounts, s ** chedules that allow for work-life balance,** and  so much more!

At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.   

For more information, please visit: 

Scheduled Weekly Hours:

40

Job Family:

Staff MERC Exempt

EEO Statement:

EEO/Veteran/Disability