Business Analyst - Senior

Job Title: Business Analyst - Senior



Project: CSC-FFS-FY26-0170D: DPS-OEN Extension



Location: Toronto, Ontario



Work Model: Onsite (5 Days Onsite)



Duration: 8 Months



Submission Deadline: 2026-07-17, 12:00 p.m. EST

Supplier Comments / MSP Notes

Must Haves

• Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they're well-understood, documented, and ready to go
• Experience with Agile project methodology
• Experience assembling requirements into coherent user stories
• Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead
• Requirements documentation experience in the format of concise and clear user stories
• Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware
• Proficiency in SQL database querying
• Knowledge in API design, integration and technical requirement definition
• Hands-on experience with creating and managing user stories using Azure DevOps
• Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff
• Communication skills to discuss client requirements
• To discuss of systems development options and technical processes among project team

Work Arrangement

• 5 Days Onsite

Project Description

The Community Services I&IT cluster (CSC) of the Ontario Public Service serves the Colleges and Universities (MCU), Education (EDU), Municipal Affairs and Housing (MMAH), and Tourism, Culture and Sport (MTCS) Ministries. The Data Product Services (DPS) within CSC provides data collection and analytic service to all four client ministries. DPS supports the ministries by providing information management tools that help enable public policy decision making, business and strategic planning, and program support and improvement.

The Data Engineering Unit of DPS works on many different initiatives in the Data analytics, Data Warehouse and Business Intelligence area. These tools collect data and transform it into meaningful information, enabling evidence-based strategic, tactical, and operational insights and decision-making. Client Ministries have access to historical, current and predictive views of business operations, increasing the analysis capacity of decision makers.

Enrolment Information Solutions Support team works Data Collection, Data Warehouse area, such as Ontario School Information System (OnSIS), Ontario Education Number (OEN) and Ontario Education Data Warehouse (OEDW). The Ontario School Information System (OnSIS) is a web-enabled system for collecting various student and educator information from schools and school boards. The data collected will be used for financial and statistical analysis as well as policy development and business planning to enhance evidence-informed decision-making at the Ministry, school board and school levels. The Ontario Education Data Warehouse (OEDW) is a data warehouse system to integrate data from various education data sources, such as OnSIS, EQAO, OUAC/OCAS and etc. to facilitate business reporting and data sharing across Ministry of Education while actively supporting government open data initiative.

Child Care and Early Years OEN Extension project is to implement an extension of the OEN to the child care sector by leveraging:

• ServiceOntario's 5 in 1 newborn bundle as the primary delivery pathway - as an API interface system-to-system between Service Ontario Vital Events solution and OEN
• In person services and contact centre services as secondary pathways - ServiceOntario's clerks will directly login into existing OEN web solution to create the OEN numbers as applicable.

An Application Architect - Senior position is required to gather and translate business or dependent systems needs into product requirements and coherent user stories.

The candidate will work under the direction of the Project Manager and the Senior Manager and is required to work with various project teams to delivery the solutions following all applicable GO-ITS standards and industry best practices while adhering to the existing technological solution frameworks. The successful candidate will work with various technology teams to translate business needs and implement. At this time, staff resources with appropriate skills and experience are not available to perform this task due to other operational activities and priorities.

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

• Leads and conducts business analysis in order to assess client's business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
• Experience developing strategies, preparing business cases and cost-benefit analysis.
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement.
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Desirable Skills

• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping.
• Experience in structured, object oriented and agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience & Skill Set Requirements

Core Skills - 45%

• Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they're well-understood, documented, and ready to go
• Experience with Agile project methodology
• Experience assembling requirements into coherent user stories
• Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead
• Requirements documentation experience in the format of concise and clear user stories
• Breaks epics down into stories and defines acceptance criteria in each story
• Provides the team with the context they need, i.e., what part of The Big Picture they're working on
• Expert in detailed analysis, conversations, and documentation that all user stories call for
• Experience establishing the backlog as a source of truth from which the team can deliver
• Meets with the Product Owner to understand the team's work
• Story writer experience, make sure the myriad pieces of information that are discussed during a team standup are included in the stories; details, decisions, and dependencies, are documented in the right user story
• Explain and present very complex technical analyses, options, proposals, reports and recommendations to clients
• Analytical and problem-solving skills to assess clients' business priorities and needs; to evaluate business and technical design alternatives
• Experience with user testing; working with UI/UX designer and business analyst to plan user testing sessions including screening and recruiting, facilitate user testing sessions, document and present research findings

Technical Skills - 35%

• Working knowledge of business system technologies to provide technical expertise and advice
• Knowledge of design, develop, test and implement systems solutions, and evaluate software/ hardware
• Proficiency in SQL database querying
• Knowledge in API design, integration and technical requirement definition
• Hands-on experience with creating and managing user stories using Azure DevOps
• Experience using AI tools on business requirements documentation and analysis

Communication Skills - 15%

• Strong communication, consultation and interpersonal skills to determine client needs
• Explain technical concepts to non-technical and technical audiences
• Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff
• Communication skills to discuss client requirements
• To discuss of systems development options and technical processes among project team
• To discuss with clients, development and operational recommendations given limitations and considerations
• Writing skills to prepare project reports and presentations to explain analysis and recommendations
• To prepare business cases for recommended approach to systems development or acquisitions
• To prepare systems documentation and manuals
• To prepare metrics and dashboard reports
• To prepare research finding summary reports

Public Sector Experience - 5%