Front Desk Agent

Job Description

ABOUT US

Faros Properties is a vertically integrated, full-service owner, developer, and operator of Real Estate. Faros focuses on core principles of entrepreneurship, integrity, alignment of interests and creating a positive impact. The foundation of our business is built on our long-term relationships with our investors, partners, tenants, and residents. We endeavor to build and create impactful spaces to live, work and thrive.

ABOUT THE POSITION

The Front Desk Concierge responds in a professional and courteous manner to all residents, guests, contractors, team members, and prospective future residents, while managing both external and internal calls, and performing job duties as outlined below.

ESSENTIAL JOB FUNCTIONS

• Maintain continuous communication with each Front Desk Concierge between each shift, and Management and Maintenance concerning building issues, package information, resident requests, comments, or complaints
• Review and update shift notes on an hourly basis and submit to Management daily
• Maintain visual contact via camera system when not performing other job duties as outlined
• Answer phones and monitor the Front Desk Concierge email
• Announce leasing walk-ins, appointments, and move-ins and direct to the appropriate department
• Announce all guests and gain permission from residents prior to giving them access to the elevator area
• Assist residents as needed and coordinate move-in and move-out procedures
• Accept maintenance requests from residents and enter into Yardi if applicable
• Call designated on-call Maintenance personnel for emergencies and inform residents of the expected arrival time of the on-call personnel and their name
• Respond and document all noise complaints, pet violations, resident amenity areas violations, and resident/guest violations
• Log and tag any parking violations, and call the tow company when applicable
• Pull keys for residents/vendors/guests, as needed
• Organize, log, and mark packages
• Keep lobby area and front desk clean and organized
• Assist leasing and management staff with administrative tasks
• Maintain open communication with Property Manager and other community staff
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively and professionally present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers.
• Working knowledge of Microsoft Office and proficiency in online/technological systems.
• Ability to lift/move up to 10lbs and occasionally up to 50lbs without assistance
• Strong organizational and communication skills
• Must complete and pass Fair Housing training (provided)

GENERAL INFORMATION

• $15.25/hour
• Immediate need
• Weekend availability preferred
• Part-time (1-3 shifts per week)
• Scheduled shifts are 7a-3pm and/or 3pm-11pm
• Paid 15-minute break per 8-hour shift
• Holidays required (paid at time-and-a-half)

BENEFITS

• Sick time accrual
• Employee parking provided
• Uniform shirts and vest provided
• On-site complimentary coffee/tea station
• Free Union Fitness membership available
• Monthly team lunches
• Commuter benefits

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.