Customer Service Representative
$18 - $24 per hourMr. Handyman of Waukesha and North Milwaukee County
Customer Service Representative
Join Our Team as a Customer Service Representative!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our team at Mr. Handyman of Mesa, Tempe, and Gilbert.
Why Join Us?
Competitive Pay
Earn $18 to $24 per hour, based on experience and qualifications.
Consistent Schedule
Enjoy a stable Monday through Friday daytime schedule, providing predictability and work-life balance.
Paid Time Off
Take advantage of paid time off to rest, recharge, and take care of personal needs.
Supportive Team Culture
Join a team that values collaboration, respect, and open communication. We believe in supporting one another and celebrating success together.
Growth Opportunities
Develop your skills and advance your career with a company committed to professional growth and continuous improvement.
Make an Impact
Play an important role in helping homeowners and businesses receive reliable, high-quality service while delivering an exceptional customer experience.
Local, Trusted Brand
Be part of Mr. Handyman of Mesa, Tempe, and Gilbert, a respected local business dedicated to professionalism, quality workmanship, and outstanding customer service.
Key Responsibilities
Customer Interaction
Answer incoming calls in a professional manner.
Provide assistance, information, and exceptional customer service.
Lead Conversion
Engage with customers to understand their needs.
Answer questions and recommend appropriate services.
Convert inquiries into scheduled appointments.
Scheduling
Schedule appointments and coordinate with service professionals.
Ensure timely and efficient project completion.
Customer Follow-Up
Confirm appointments.
Gather customer feedback.
Address concerns and ensure customer satisfaction.
Record Keeping
Maintain accurate records of customer interactions, appointments, and service requests within our CRM system.
Team Collaboration
Work closely with team members to prioritize tasks and manage workload efficiently.
Continuous Improvement
Strive to improve customer satisfaction and customer retention through proactive communication and exceptional service.
Qualifications
Communication Skills
Excellent verbal and written communication skills.
Professional and friendly phone manner.
Organizational Skills
Strong attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Technical Proficiency
Experience with Microsoft Office.
Familiarity with CRM software preferred.
Customer-Focused Attitude
Empathy and a genuine desire to help customers resolve issues and achieve their goals.
Team Player
Ability to work independently and collaboratively.
Focused on delivering results and exceeding customer expectations.
Industry Knowledge (Preferred)
General knowledge of construction terminology, processes, and materials.
Experience in home services, construction, property management, HVAC, plumbing, electrical, or handyman services is a plus.
Requirements
Ability to Commute
Must be able to reliably commute to Gilbert, AZ.
Relocation
Candidates relocating to the area must be established in Gilbert, AZ before their start date.
Benefits
Paid time off
Paid holidays
Professional development and growth opportunities
Apply Today!
Become a part of the dynamic team at Mr. Handyman of Mesa, Tempe, and Gilbert and enjoy a supportive work environment where your contributions are valued. Apply today and take the first step toward a rewarding career with a trusted leader in home repair and improvement services.
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