Customer Service Call Center Representative

Job Description

Job Description

BCforward is currently seeking a highly motivated C ustomer Service Representative for an opportunity in Pennington, NJ USA

Position Title: C ustomer Service Rep

Location: Pennington, NJ

Anticipated Start Date: ASAP

Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date.

Duration: 12 Months and possibility in extension but not guaranteed

Pay rate: $21/ Hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

Job Description:

Talking points to have with candidates before submitting to req on expectations:

Cell phones ( manager will discuss designated locations for calls and times calls can happen)

Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL

Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD .

MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.

Talking points to have with candidates before submitting to req on expectations:

Cell phones ( manager will discuss designated locations for calls and times calls can happen)

Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL

Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD .

MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.

DEPARTMENT- RBCC – HBS

Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans. Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives
• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS are listed in EST-

M-F 8:00am 4:30pm

M-F 8:00am 4:30pm

M-F 9:00am 5:30pm

M-F 10:00am 7:30pm

M-F 12:00pm 8:30pm

M-F 12:00pm 8:30pm

Benefits:

BC forward offers all eligible employees a comprehensive benefits package, including, but not limited to, major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k