Systems Administrator

Job TitleLevel 3 System AdministratorJob DescriptionRealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals. We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us! Job Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.CapabilitiesProvide support for implementation, troubleshooting and maintenance of IT systems.Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.Manage the daily activities of configuration and operation of IT systems.Provide assistance to users in accessing and using IT systems.Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customers.Optimize system operations and resource utilization and perform system capacity analysis and planning.Provide in-depth experience in trouble-shooting IT systems.Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.Provide support for the dispatch system and hardware problems and remains involved in the resolution process.Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.QualificationsFifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.Security ClearancePosition requires active Security Clearance with appropriate Polygraph group id: 91157141