Centralized Patient Access Rep III

Position Summary The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with the patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through professionalism, empathy, and enthusiasm during patient interactions. Position Details FTE: 1.0, Shift: Day, Schedule: Business Hours Responsibilities All CPAR-I & II Functions Schedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting. Process patient orders/referrals received from providers. Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes. Requirements Minimum two (2) year office, clerical, or call center experience; preferably in a medical setting. Will except two (2) years medical education in lieu of experience. Minimum three (3) years customer service experience required or 6 months meeting call center metrics in as a CPAR-II (referred) High School Diploma or GED Possess proficient computer skills operating multiple systems in a windows-based environment Knowledge of medical terminology, referrals/orders and medical insurance preferred Electronic Medical Record experience; EPIC preferred. Familiarity with data entry and complex scheduling preferred Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here. #J-18808-Ljbffr