Director of Data Culture and Insights

Director of Data Culture and Insights

Location: Charlotte, NC, United States

Date Posted:May 29, 2026

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Director of Data Culture and Insights (2026-62)

Overview

The American Arbitration Association (AAA) is seeking a strategic and innovative Director of Data Culture and Insights to help drive the organization’s transformation into a truly data-driven enterprise. This role will lead initiatives that elevate data literacy, expand access to actionable insights, and embed data-informed decision-making across the organization.

Working collaboratively with teams across Data, AI, Operations, Marketing, and business leadership, the Director will champion data culture through storytelling, training, change management, and strategic enablement initiatives that empower employees to confidently leverage data in their daily work.

Work Environment

This position offers a hybrid or remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned location. Compensation will be determined based on geographic location.

Compensation

Miami, FL; Charlotte, NC; San Antonio, TX

$86,000 - $91,000

Dallas, TX; Fresno, CA; Buffalo, NY; Atlanta, GA

$91,000 - $96,000

Houston, TX; Johnston, RI; Minneapolis, MN

$93,000 - $98,000

Voorhees, NJ; Philadelphia, PA; Chicago, IL

$97,000 – $103,000

Boston, MA; Los Angeles, CA; Central, NJ

$101, 000 – $107,000

New York, NY; San Francisco, CA

$108,000 – $114,000

This position is also eligible for an annual performance-based incentive.

Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

• Bachelor’s degree in business, mathematics, data science, technology, or a related discipline; or an equivalent combination of education and experience

• 5–10 years of progressive experience in data analytics, business strategy, organizational transformation, or related fields

• Excellent communication, facilitation, and storytelling skills with the ability to influence stakeholders across all levels of the organization

• Experience advancing data culture, data literacy, and digital transformation initiatives preferred

• Experience designing and delivering training programs, workshops, or enablement strategies preferred

• Familiarity with data governance, metadata management, and data quality standards preferred

• Knowledge of AI and machine learning concepts and their application to business workflows preferred

• Strong analytical thinking, collaboration, strategic planning, and change management skills

• Ability to translate complex data concepts into clear, actionable business insights

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.