Intake Assistant

Compensation: $17.83 per hour CompensationType: Non-Exempt Employment Type: Regular Grade: NE06 Position Summary This position provides individual coaching, case management, and referral of students to remove barriers to success. MAJOR DUTIES Provides individual coaching and assists students in navigating San Juan College systems; documents sessions; refers students to campus and local community agencies for services needed. Responsible for implementing an approach that allows for ongoing contact with students/clients to support access needs to academia, financial and social supports to achieve academic and financial success utilizing model evidenced based programming that reaches life skills and communications. Intake, assessment, case management, tracking, report participation and progress of student receiving services utilizing the designated data reporting systems. Refer students to various community and college resources to remove barriers for student success in graduation. Liaison between student and resources to achieve college success and build bundled assets. Maintain high involvement with campus and local community, with the ability to lead and organize workshops and training sessions. Participates in weekly center staff sessions; reviews case management information and discusses issues, concerns, and student barriers. Assist with front desk coverage as needed. Performs related duties. KNOWLEDGE REQUIRED BY THE POSITION Basic knowledge of SJC departments, processes, policies, and procedures. Ability to understand and apply basic coaching principles. Skill in the operation of computers and job related software programs. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Skill in working effectively with a wide range of constituencies in a diverse community. SUPERVISORY CONTROLS The Student Resource Center Director assigns work in terms of general instructions. The supervisor checks progress and completed work for compliance with detailed and specific instructions. GUIDELINES Guidelines include Federal, State, private foundation laws, rules, regulations, grant requirements, and college and program policies and procedures. These guidelines require judgement, and selection in application. COMPLEXITY/SCOPE OF WORK The work consists of individual achievement and/or coaching and student referral duties. The unique needs of each client contribute to the complexity of the position. The purpose of this position is to improve student academic success, persistence and retention rates. Success in this position results in the efficient and effective provision of those services. CONTACTS Contacts are typically with co-workers, other college personnel, faculty, staff, and students. Contacts are typically to give or exchange information, to resolve problems, or to provide services. PHYSICAL DEMANDS/WORK ENVIRONMENT The work is typically performed while intermittently sitting, standing, stooping, walking, bending or crouching. The employee occasionally lifts light objects. The work is typically performed in an office setting. SUPERVISIVE AND MANAGEMENT RESPONSIBILITY None MINIMUM QUALIFICATIONS Associate’s degree in a closely related field is required or equivalent with years of experience. The candidate should also be able to demonstrate their experience working within San Juan College culture as well as working with SJC students and community resources. This position will remain open until filled with the first review of applications occurring on Thursday, September 10, 2026. EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran’s status, or on the basis of any other category protected under federal, state and local laws. #J-18808-Ljbffr