Program Specialist/Academic Advisor

The Program Specialist/Academic Advisor supports the day‑to‑day operations of graduate degree programs, certificate programs, and other assigned initiatives, guiding students from onboarding through graduation. What You Will Do Support the Graduate Academic Services team in program preparation such as orientation, resource fairs, skill builder workshops, and social events. Prepare by communicating with students, responding to inquiries, scheduling and logistics, organizing and tracking program participation, presenting content, and collaborating with other campus offices. Collaborate with the Associate Director, Senior Director, and Dean’s office on program calendars and academic schedules. Manage and maintain documents, materials, and online content critical to program integrity and success and incoming student transition. Provide relevant program information, support and participate in Graduate Admissions activities, and work with department colleagues and stakeholders to ensure all prospective and current students receive necessary support, guidance, and advice regarding Graduate School programs. Advise students on academic, programmatic, and personal matters such as how to register for classes and when orientation occurs. Refer students to appropriate senior team member(s) and campus departments for more complex advising needs. Create in‑person and virtual advising schedules; prepare and deliver elective advising presentations as needed. Assist with student compliance with College and Graduate School policies and procedures and their understanding thereof. Manage Learning Group creation/section assignments for designated programs. Collaborate with Graduate Admissions, Senior Director of Graduate Academic Services, Faculty Director on all aspects of Learning Groups, including reporting on student issues. Assist in overall student retention efforts including maintaining student files and academic resource lists, preparing official letters (welcome, announcements), student outreach, related correspondence, and preparing and/or reviewing degree audits. Collaborate on the management of the Class Rep process including voting, onboarding, and scheduling and attending all section/class rep meetings; take notes and follow up on actionable items. Maintain and track lists of deposited students and student registration in core courses; collaborate with appropriate departments to ensure students are registered in each cohort and have received up‑to‑date transition materials before program start dates. Prepare additional reports as requested. Support and assist faculty and students in designated programs by providing materials, information, schedules, and announcements as needed and required. Coordinate signature event planning and execution (e.g., Graduate Academic Services awards and Beta, Gamma, Sigma), including compiling student data, coordinating logistics (room reservations, speaker and catering confirmations), planning meetings, managing RSVPs, supporting event marketing, and liaising with vendors. Coordinate department’s social media presence, including LinkedIn posts as part of a larger graduate school initiative. Provide front desk coverage in the absence of the Administrative Assistant, including phone, email/inbox management, and in‑person questions. Assume additional responsibilities as required and supervise student workers on special projects as needed. What Education and Skills You Will Need Bachelor’s Degree. 2–5 years of experience in a business or educational environment. Excellent organizational skills with the ability to appropriately prioritize tasks and adjust to changing priorities. Strong written and verbal communication skills with the ability to communicate with people from diverse backgrounds. Ability to work sensitively with ethnically, culturally, and socially diverse students, staff, and faculty. Ability to handle multiple projects with frequent deadlines in a fast‑paced, high‑pressure environment. Flexibility and willingness to assume new tasks and special projects. Takes initiative and completes tasks with minimal supervision. Envisions and proposes new methods to perform tasks that support enterprise technology and administration; takes thoughtful risks and accepts new and ongoing initiatives, objectives, and solutions. Anticipates and embraces change; demonstrates willingness to acquire new skills and take on challenging tasks. Strong technology skills including Microsoft Office Suite, Google Sheets/Forms, Outlook, and Webex. How and Where You Will Work This position is onsite on our Wellesley campus. Hybrid work schedule includes one day remote per week with potential for increased remote flexibility based on time of year and position/program needs. Willingness to travel to both domestic and international Babson sites and other locations as needed to manage programmatic experiences. Requires occasional evening, early morning, and/or weekend hours in conjunction with program events. Additional Skills You May Have Bachelor’s degree in business or education combined with industry experience preferred. Experience with Workday, Canvas, Qualtrics, Salesforce, Campus Groups, and CVENT preferred but not required. Compensation and Benefits This is a non‑exempt position with a pay range of $31.15/hour – $34.61/hour; the role is also eligible for bonuses based on performance and budget. Babson College offers a comprehensive benefits package for full‑time employees working at least 28 hours per week, including: Medical, dental, vision, group life and long‑term disability insurance; business travel accident insurance; and mental health benefits. Vacation: 2 weeks annually; sick time: 2 weeks; paid family illness time: 1 week; paid parental leave: 6 weeks; 12 paid holidays per year. 403(b) retirement plan participation with mandatory employee contributions and a 4:1 employer match. Wellbeing programs, virtual fitness platform, and employee assistance program. All questions or concerns about this posting should be directed to the Office of Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr Babson College