Internal Operations Supervisor

Job Description

Job Description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Position Summary

The Branch Operations Manager is responsible for organizing, coordinating, and optimizing the workflow of branch operations or key functional areas within a larger branch. This role ensures efficient execution across operational functions, drives continuous improvement through lean practices, and supports overall branch performance and growth.

Key Responsibilities

Operational Management

• Oversee daily operations including order processing, permitting, revenue recognition, installer compensation, scheduling, and accounts receivable.
• Ensure accuracy in sales order entry by implementing quality verification processes to minimize errors and rework.
• Develop, implement, and sustain lean processes to promote continuous improvement and operational efficiency.
• Support new and developing branches by establishing best-in-class "back-of-the-house" operational processes.

Installation & Service Oversight

• Manage installation and service operations to ensure adherence to company standards and delivery of a high level of homeowner satisfaction (HOS).
• Oversee installation, technical, and service capacity to meet current demand and enable future growth.
• Monitor and improve technical performance metrics, focusing on reducing remakes and increasing first-time completion rates.

Supply Chain & Logistics

• Oversee supply chain functions including purchasing, shipping, and receiving.
• Ensure effective use of corporate procurement programs and approved vendors to maintain quality and control costs.

Financial & Administrative Management

• Manage accounts receivable and accounts payable processes, ensuring timely billing and payments.
• Oversee subcontractor payments, job closeouts, and manual payment requests.

Compliance & Safety

• Lead branch compliance efforts, including permitting, environmental reporting, and safety programs.
• Ensure all operations adhere to regulatory and company safety standards.

Leadership & Team Management

• Serve as a key member of the branch leadership team, contributing to the achievement of annual operating goals.
• Direct and support personnel including installation supervisors, service and retail service representatives, scheduling staff, and warehouse teams.

QUALIFICATIONS :

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning projects.
• Demonstrated leadership skills in directing, managing, and motivating employees.
• Excellent communication skills: listening, written, and verbal.
• Excellent analytical skills for problem-solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

PAY RANGE:

$69,840.00 - $104,760.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your wellbeing, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing*

• Medical, Dental and Vision Coverage*

• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave*

• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Company Description

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Newsweek's Statista’s 2023 “Most Trustworthy Companies in America.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Company Description

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Newsweek's Statista’s 2023 “Most Trustworthy Companies in America.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.\r\n\r\nAndersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.