Market Leader

DESCRIPTION

A Market Leader generally provides leadership, coaching and direction to approximately 5-8 restaurants. A ML supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.


Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers

• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards

• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

• Understand local marketing area and competitor trends

• Establish sales and service goals with franchise owners and restaurant managers

• Provides great guest service and resolves issues

• Lead team meetings

• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives

• Ensure that restaurants correctly execute new products and processes in a marketing window

• Develop business plans for their portfolio and develop action plans with franchise owners.

• Drive a clear vision and clearly communicates to the team

• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit hire, onboard and develop restaurant managers

• Plan, monitor, appraise and review restaurant employee performance

• Manage and coordinate the Restaurant Management team to support their restaurant performance &execution

• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction


Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality

• College degree preferred


Key Competencies:

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Guest focused

• Ability to train and develop a team

• Time management

• Problem solving

• Motivating others


Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching


• Lifting packages

• Wearing a headset (if applicable)

• Working in a small space

• Requires travel between restaurants


REQUIREMENTS

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.