WIC Bilingual Program Assistant

Job Title

Position Definition: Performs a wide variety of general clerical and/or account-keeping functions. Acts as interpreter for the Spanish-speaking public.

General Duties

Conducts interviews to obtain basic demographic data. Interprets Spanish as needed. Obtains and verifies information for income eligibility, assuring all requirements are met. Codes and files materials, reviews materials for accuracy and completeness. Enters information and retrieves data from Statewide WIC Information System (SWIS). Handles routine phone calls for requests for general and program-related information and refers calls to the proper person. Responds to questions from the public or other departments concerning general and program-related information. Schedules appointments. Sets up and maintains records and files according to established procedures. Assists in the preparation of program materials, visual aids, and department activities. Maintains bulletin board for accuracy and completeness. Maintains and monitors inventory of office supplies, materials, and equipment. Assists with program outreach. Attends scheduled meetings as required. Communicates orally and in writing in both Spanish and English. Provides interpretation services for community outreach, health education, and clinical services.

Additional Duties

Attends health department and State Department of Public Health meetings as directed. Participates in quality improvement and evaluation activities and other duties as deemed necessary. Uses computer applications or other automated systems, such as spreadsheets, word processing, calendar, email, and electronic health record software in performing work assignments. May access protected health information (PHI) in accordance with departmental policies and procedures.

Supervised By

Receives general supervision from the Site Nutritionist and/or their designee.

Required Knowledge, Skills and Abilities

Ability to obtain and verify information for accuracy using pre-established procedures. Ability to interpret Spanish in both written and oral form. Ability to perform basic clerical tasks such as coding and sorting. Ability to make minor decisions in accordance with established policies. Ability to follow oral and written instructions. Ability to communicate effectively orally and in writing. Good knowledge of office terminology, procedures, and equipment. Good knowledge of business arithmetic and English. Ability to organize and file documents. Ability to operate office equipment. Ability to utilize various office automation software, including word processing systems, spreadsheets, database management programs and department-specific software. Ability to type from clear copy or rough draft, using a word processor, with speed and accuracy. Ability to deal effectively with staff, public and city officials.

Minimum Qualifications

High School Diploma or GED AND One (1) year of responsible office experience using word processing or performing account keeping task. *Must be bilingual in Spanish and English.

Special Licenses/Certifications AND/OR Supplemental Information

License or Certificate: Not applicable. The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility. This position is on-site in Norwalk, CT.

The City of Norwalk is an Affirmative Action/Equal Opportunity Employeer