Night Auditor | Norwalk Residence Inn

Shaner Hotels has an amazing opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk. This 102‑room modern Residence Inn is just a short walking distance from the trendy SoNo, which is filled with many dining, shopping, and entertainment opportunities for our guests. Job Description Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Process all check‑ins and check‑outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co‑workers. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Info Job Identification 235671 Posting Date 05/05/2026, 01:47 PM Location 45 S Main St, Norwalk, CT, 06854, US (On‑site) Full Time or Part Time • Full-Time/Part-Time #J-18808-Ljbffr