Greenway Kia East - Automotive Receptionist

Greenway Kia East - Automotive ReceptionistGreenway Kia East - Orlando, FL 32817OverviewLevel Entry Position Type Part Time Education Level None Category SalesDescriptionGreenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.The Receptionist at Greenway Kia East answers incoming telephone calls and greets visitors in a friendly and helpful fashion. He or she sets the tone for our busy dealership by being the welcoming first impression for guests. The receptionist is an outstanding listener and information source. The receptionist helps customers by answering calls in a professional manner and contacts the correct personnel with exceptional customer service. In addition, he or she performs light data entry, operates the telephone switchboard for call routing, processes payments and communicates with the sales team to direct the flow of customers. The ideal candidate must have strong phone and customer service skills. We expect excellent communication and interpersonal skills along with the ability to be prompt and attentive to your scheduled shift. Candidates must have a high school diploma or GED.The Receptionist sets the tone for our dealership by being the welcoming first impression for our guests. We are looking for a mature, consistently reliable, customer service focused receptionist.We are a retail establishment open nights and weekends. The schedule will include shifts of: opening, closing, weekends and Holidays.ResponsibilitiesGreet all customers in a warm, sincere and helpful mannerAnswer dealership group phones and directs calls as necessaryAccepts responsibility and accountability for his or her money drawerCoordinates questions and issues with the appropriate department personnelAddresses customer concerns and issues or escalates them as neededPerforms other duties as assignedQualificationsHighly professional and dependableHigh school diploma or GED requiredPrevious retail and/or customer service experience, preferredExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressExcellent telephone skillsStrong organizational and time management skillsHelpful attitude and friendly demeanorStrong computer and internet skills, including Microsoft Office suite