Specialist, Events

Role Description

As a Specialist, Events, you support the Pros hosting our nationwide series of local, Pro-hosted community events across the country. You are the main point of contact for hosts throughout the process, from initial outreach through event day and wrap-up, helping keep host relationships and event logistics on track across many local markets at once.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

• Coordinate event logistics for host locations, including scheduling, onboarding new hosts, and event-day setup and support
• Serve as the primary point of contact for event hosts, keeping them informed, engaged, and set up for success
• Maintain accurate event plans, timelines, and status tracking across all active hosts
• Run regular check-ins with hosts to monitor progress, answer questions, and provide the support they need
• Identify hosts who need extra attention and escalate to the appropriate internal team when needed
• Coordinate incentive, funding, or resource logistics tied to host participation
• Provide live, on-the-day support for hosts during their events
• Support post-event wrap-up, including reporting, follow-up communications, and gathering feedback

Qualifications

• Experience in customer success, account management, event coordination, or partner/community support, ideally in a high-volume, deadline-driven environment
• Experience using AI tools to increase quality and efficiency of work
• Comfortable managing a large number of concurrent relationships without letting details slip
• Strong phone and written communication skills, with the ability to build trust quickly with small business owners
• Detail-oriented, with experience using a CRM or tracking system to manage statuses and reporting (i.e. Salesforce, HubSpot...)
• Experience with event registration or CRM platforms
• Comfortable working to firm event-related deadlines, with availability for live, day-of support
• Self-directed and effective working fully remote with minimal day-to-day oversight
• High school diploma, bachelor's degree, or equivalent work experience

Requirements

• A natural curiosity backed by action; you are multidimensional (volunteering, creative outlets, side projects, hobbies, athletics)
• A proactive, relationship-first mindset: you follow up before someone has to ask, and people feel taken care of after talking to you
• Comfort with ambiguity and a fast-moving pace where priorities and details will shift as the program evolves
• Strong organizational instincts to hold dozens of relationships and timelines in your head and tracker without anything falling through the cracks
• A calm, solutions-oriented approach under pressure, especially as event day gets closer and issues need quick resolution
• Genuine curiosity about the people you are supporting and the ability to relate to and build trust with small business owners
• A team-first attitude with a willingness to flag problems early, ask for help, and collaborate with other internal teams rather than solve everything solo

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from