Assistant General Manager

Position Type: Part Time (35-39 hours/week) FLSA Status: Non-Exempt (Hourly) Reports To: Fourgrounds General Manager Position Summary Fourgrounds Coffee is more than a coffee shop. We are building a gathering place for our community and a café known for great hospitality, quality, and a strong team. The Assistant General Manager supports the General Manager in the day-to-day operation of Fourgrounds Coffee, with a focus on café leadership, team development, service standards, and consistent execution. This is a hands-on management position. The AGM works regularly on the café floor, supports and develops Shift Leads and baristas, and takes ownership of key operational responsibilities. The AGM should understand every part of café operations and be prepared to step in wherever needed. The AGM provides management oversight and support while continuing to develop Shift Leads' ability to independently lead assigned shifts. In the General Manager's absence, the AGM serves as the primary café leader. Essential Duties and Responsibilities Perform all Barista and Shift Lead responsibilities at a high level. Support the General Manager in the daily operation of Fourgrounds Coffee. Serve as manager on duty during assigned shifts and as the primary café leader when the General Manager is unavailable. Provide consistent leadership and direction to Shift Leads and baristas. Coach, train, and support employees while reinforcing Fourgrounds standards and expectations. Help develop Shift Leads and strengthen their ability to independently lead effective shifts. Monitor service, staffing, cleanliness, product quality, and the overall guest experience. Lead by example and step onto bar, register, support, or another position when business levels require additional help. Respond to guest concerns and resolve issues professionally and appropriately. Help manage unexpected call-offs, staffing gaps, and changes in daily business needs. Support employee onboarding, training, and ongoing development. Address employee concerns and performance issues in partnership with the General Manager. Help maintain a positive, respectful, and accountable work environment. Ensure beverage recipes, food safety standards, sanitation requirements, service expectations, and company procedures are followed consistently. Help oversee opening and closing procedures and ensure operational standards are met. Support inventory management, ordering, receiving, stocking, parts, product rotation, and product availability. Monitor waste and help identify opportunities to control costs and improve café operations. Assist with scheduling, shift coverage, and labor management. Maintain familiarity with POS, scheduling, inventory, and other café systems. Support café events, special programming, and community activities. Identify opportunities to improve workflow, service, training, and team effectiveness. Help maintain and update café procedures, training materials, and operational systems. Communicate employee concerns, guest feedback, operational issues, and recurring patterns to the General Manager. Take ownership of assigned operational and administrative responsibilities and follow through consistently. Contribute ideas and feedback as Fourgrounds continues to grow and refine its operations. Perform other job-related duties as assigned. Qualifications Previous leadership experience in coffee, food service, retail, hospitality, or a similar customer-facing environment. Strong leadership, communication, and interpersonal skills. Ability to coach employees, provide feedback, and hold team members accountable to established expectations. Strong customer service and problem-solving skills. Ability to prioritize, make decisions, and remain organized in a fast-paced environment. Attention to detail and commitment to quality, cleanliness, and consistency. Ability to work independently and take ownership of assigned responsibilities. Ability to work collaboratively with the General Manager, Shift Leads, baristas, and other company partners. Willingness to learn, accept feedback, and adapt as business needs change. Dependable, punctual, and accountable. Most of all positive minded. Ability to learn and use POS, scheduling, inventory, and other café systems. Passion for hospitality, coffee, and serving the local community. Reliable transportation required. Schedule Requirements This is a part-time position averaging approximately 35-39 hours per week. Regular weekend availability is required. Availability to work Fridays, Saturdays, and Sundays may be required based on business needs. Early morning, evening, holiday, and special event availability may be required. Schedule flexibility is required to support call-offs, staffing needs, and periods of increased business. The AGM may serve as the primary café manager when the General Manager is unavailable. The AGM's schedule will include a combination of café floor leadership and time dedicated to training, inventory, administrative responsibilities, projects, and other management priorities. When the café needs additional support, the AGM is expected to step in and work alongside the team. When the floor is running effectively, management time should be used to complete operational priorities, coach and develop employees, and support the continued development of the café. Preferred Qualifications Previous supervisory or management experience. Experience training, coaching, and developing employees. Experience with scheduling, inventory management, ordering, labor management, or other café operations. Experience operating a POS system and handling cash transactions. Food Handler, Food Manager, or similar food safety certification, or willingness to obtain required certification. Physical Requirements Ability to stand and walk for extended periods and frequently bend, reach, twist, crouch, and perform repetitive hand and wrist movements throughout a shift. Ability to occasionally lift, carry, push, and pull up to 50 pounds and perform general café cleaning, stocking, and operational tasks. Ability to safely work with espresso machines, grinders, hot surfaces, steam, cleaning products, and other food service equipment while effectively communicating with guests and team members in a fast-paced environment. Adhere to company dress code and appearance standards. Fast-paced coffee shop environment with frequent guest interaction. Exposure to hot beverages, food preparation equipment, and varying noise levels. Team-oriented atmosphere focused on hospitality, quality, and community engagement. What We Offer Hands-on training with clear expectations and ongoing support. A supportive, team-oriented work environment. Employee discounts and eligible benefits. Opportunities for growth and advancement as Fourgrounds Coffee expands. The chance to help build something new from the ground up and make a meaningful impact on our culture and guest experience. Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks. #J-18808-Ljbffr Graham Media Group