Dispatcher I

Under general supervision, assigns drivers and vehicles to deliver customer orders according to delivery schedule; directs drivers by two-way radio; may establish service or delivery routes for regular customers. Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities. Maintains record of mileage, fuel used, repairs made and other delivery-related expenses. Responds to customer complaints/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise. Requirements: High school diploma or General Education Degree (GED) and two (2) years of related experience, or an equivalent combination of education and experience. Working knowledge of company's policies and procedures related to scheduling, and dispatching Knowledge of DOT or other requirements regulating work activities Customer service orientation Ability to organize multiple activities for self and others and coordinate completion of tasks Proficiency in Microsoft Office Suite #J-18808-Ljbffr Colonial Group