Success Coach - Online Programs

ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL TIME
The Undergraduate Success Coach for Online Programs serves as the primary representative of the University to a designated group of undergraduate online learners, acting as their main point of contact and advocate. This role provides hands-on support to students to help them navigate University processes and procedures.
RESPONSIBILITIES

• Monitors each student's progress toward course registration each term, addressing questions and resolving issues as they arise.
• Conducts proactive outreach through calls, reminders, and follow-up communication.
• Assists students in developing personalized success plans and setting realistic academic and personal goals. Builds strong relationships that foster meaningful, developmental conversations and motivates students to achieve their educational objectives.
• Coordinates and supports initiatives that promote student engagement among online learners.
• Encourages participation and connects students with available resources and services to address challenges.
• Maintains proactive communication regarding course completion, enrollment-related matters, and progress toward degree completion.
• Cultivates strong connections between online learners and ORU, helping students understand and engage with the University's culture and systems.
• Builds and maintains effective working relationships with internal departments that support online learners, ensuring clear communication and contributing to a culture of continuous improvement.
• Other duties as assigned.

REQUIREMENTS
EDUCATION & EXPERIENCE :

• Bachelor's degree required.
• Two (2) years of related work experience in higher education, customer service or related field required.

SKILLS & ABILITIES :

• Must have excellent organizational and interpersonal skills and be able to articulate information verbally and in writing.
• Must be computer-literate, including Word, Excel, and PowerPoint. The ability to speak multiple languages is a plus.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive.
• Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Must have the ability to exercise discretionary judgment.
• Excellent problem-solving skills, leadership, and time management skills are a must.
• Maintains a high level of confidentiality at all times regarding both student records and internally sensitive information.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alumni, administration, and parents from varying cultural backgrounds.
• Must have the ability to prioritize multiple tasks in the midst of a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must remain flexible with regard to external factors that may affect the work schedule.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.