Experienced Ford Service Advisor

Experienced Ford Service Advisor

Ira Ford Saco is hiring an Experienced Ford Service Advisor to join our high-performing service department. This role is ideal for an Automotive Service Advisor with dealership experience who excels at customer service, communication, and managing repair orders in a fast-paced environment.

As a Service Advisor, you will be the primary point of contact between customers and the service team, ensuring a smooth and professional service experience from check-in to delivery.

Compensation & Benefits:

• Competitive hourly pay with earning potential up to $100,000+ annually
• Health, medical, and dental insurance
• 401(k) plan
• Paid time off and vacation
• Career growth and advancement opportunities
• Employee vehicle purchase program
• Family-owned and operated dealership
• Long-term job stability
• Employee Stock Purchase Program
• Flexible work schedule

Responsibilities:

• Greet customers promptly and professionally in the service drive
• Collect customer and vehicle information and document concerns accurately
• Clearly communicate vehicle symptoms to technicians
• Recommend maintenance based on vehicle age, mileage, and service history
• Prepare accurate estimates for parts and labor
• Schedule follow-ups and coordinate loaner vehicles as needed
• Monitor repair progress and provide timely customer updates
• Review completed repair orders to ensure accuracy and completeness
• Explain all repairs, services, and charges to customers upon vehicle delivery

Qualifications:

• Previous Ford dealership experience strongly preferred
• Prior experience as a Service Advisor, Assistant Service Manager, Lane Manager, or Service Consultant
• Strong automotive knowledge and ability to identify service needs quickly
• Proven track record of high customer satisfaction
• Excellent communication, organizational, and interpersonal skills
• Comfortable working in a fast-paced dealership environment
• Basic computer skills and ability to learn dealership software and systems
• Positive, energetic, and customer-focused attitude
• High school diploma or equivalent
• Ability to lift up to 50 lbs and stand for extended periods

Why Work at Ira Ford Saco:

Ira Ford Saco is part of the Ira Automotive Group, a community-focused organization dedicated to supporting employees and giving back locally. We offer a supportive environment, long-term career opportunities, and a culture that values integrity, teamwork, and customer care.

Ira Ford Saco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. We are committed to maintaining an inclusive and welcoming workplace.