Customer Relations & Operations Coordinator

Customer Relations & Operations Coordinator

At Teton Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

The Customer Relations & Operations Coordinator serves as a central resource for customer experience, project coordination, and operational follow-through. This position helps ensure customer concerns are resolved, dealership initiatives stay on track, leadership priorities are organized, and communication flows effectively between departments. The role works closely with customers, employees, managers, and dealership leadership to support a positive customer experience and efficient dealership operations.

Customer Relations (Approximately 45%)

• Serve as a primary point of contact for customer questions, concerns, feedback, and follow-up communications.
• Ensure customers receive prompt, professional, and courteous service.
• Coordinate customer concern resolution and follow-up activities with department managers.
• Maintain customer communication records and track commitments to completion.
• Conduct customer follow-up after vehicle purchases and service visits.
• Monitor customer satisfaction surveys, online reviews, and reputation management platforms.
• Respond to customer feedback and online reviews in a professional and timely manner.
• Assist with customer retention, customer appreciation, and engagement programs.
• Identify customer feedback trends and opportunities to enhance the customer experience.

Project / Operations Coordination (Approximately 35%)

• Coordinate special projects, dealership initiatives, and company programs.
• Schedule project meetings and coordinate participation among departments.
• Prepare meeting agendas, document discussions, and distribute action items.
• Monitor project timelines, deliverables, and progress toward completion.
• Follow up with responsible individuals regarding commitments, deadlines, and project milestones.
• Coordinate resources, communications, vendors, materials, and other logistics required to support assigned initiatives.
• Prepare project status updates and reports for leadership.

Administrative Support (Approximately 15%)

• Provide administrative support to dealership leadership and department managers.
• Manage calendars, appointments, meetings, and scheduling activities.
• Coordinate meeting logistics, materials, and follow-up communications.
• Prepare correspondence, reports, presentations, forms, and business documents.
• Maintain organized electronic and physical filing systems.
• Track deadlines, assignments, and administrative action items.
• Assist with internal communications and coordination between departments.
• Coordinate company meetings, events, employee activities, and training sessions.
• Maintain company records, forms, and administrative documentation.
• Order and maintain office supplies and administrative resources.
• Maintain confidentiality of employee, customer, and business information.
• Assist with improving administrative processes and office efficiency.

Human Resources Support (Approximately 5%)

• Assist with onboarding coordination.
• Schedule interviews and candidate communications.
• Support employee engagement and recognition initiatives.
• Maintain employment-related records as assigned.
• Assist with internal employee communications and training coordination.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in customer service, office administration, project coordination, recruiting support, HR support, or a related field preferred.
• Automotive dealership experience preferred but not required.
• Valid driver's license and insurable driving record preferred.
• Knowledge, Skills, and Abilities
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities and changing deadlines.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and follow-through skills.
• Proficiency with Microsoft Office Suite and other business software applications.
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor and positive attitude.

Physical Requirements

• Prolonged periods of sitting, standing, and working at a computer.
• Frequent use of office equipment, including computers, phones, and printers.
• Ability to occasionally lift and carry items weighing up to 25 pounds.
• Ability to move throughout dealership facilities as needed.

Key Performance Measures

• Customer satisfaction and customer follow-up effectiveness.
• Timeliness and professionalism of customer communications.
• Accuracy and completion of customer concern resolution tracking.
• Successful coordination and completion of special projects and dealership initiatives.
• Accuracy and timeliness of administrative support activities.
• Organization and maintenance of company and employee records.
• Timely completion of recruiting and onboarding activities.
• Accuracy of HR documentation and compliance tracking.
• Overall contribution to dealership efficiency, customer experience, and operational effectiveness.