Patient Engagement Coordinator

Owning the patient conversion funnel, the full-time Patient Engagement Coordinator will guide patients from referral to intake, ensuring timely access to care while managing outreach and re-engagement efforts in a remote capacity. Key responsibilities Ensure timely contact with patient referrals and manage the conversion process to intake Conduct omnichannel outreach to educate and support new patients, addressing their questions and concerns Re-engage patients who miss appointments or drop out of care, helping them return to the program Required qualifications Experience in customer service, call center, sales development, or healthcare coordination Ability to meet conversion and pipeline targets Strong communication skills to build trust and educate patients Organizational skills to manage multiple patient pipelines effectively Familiarity with CRM/EHR systems for accurate documentation