Patient Access Coordinator

Title: Patient Access Coordinator

Location: Lower East Side

Org Unit: Call Center

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $27.25 - $29.23

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction, the Patient Access Coordinator is responsible for the intake and triage of calls with the goal of facilitating timely scheduling of patient visits and procedures

Job Responsibilities

• Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.

• Responsible for making, confirming and cancelling appointments for both new and existing patients.

• Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.

• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.

• Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.

• If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.

• Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.

• Verifies insurance coverage prior to the patient's appointment.

• Scans all related documentation into patient electronic medical records.

• Documents patient interactions and notes within the practice management system.

• If applicable, keeps abreast of new faculty members scheduling within scheduling system profiles.

• Provides suggestions and recommendations to improve workflows, communication and overall protocols.

• Participates in pilot programs.

• Under direction, may distribute work assignments staff.

• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

Education

• High School Diploma

Experience

Approximately 2 years of related experience

Knowledge, Skills and Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".

• Must demonstrate a high level of proficiency in speaking, reading, writing, and comprehending English

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work; Requires long periods of time on the phone in a sitting position

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.