US - Customer Success Manager

Customer Success Manager

At Paul Gough Media, we're not your typical marketing agency, we're a growth engine for private healthcare clinics around the world. Founded by Paul Gough, best-selling author, speaker, and industry leader, we've helped thousands of clinics build predictable patient-generating systems through marketing, sales, and technology. From our offices in the UK and Orlando, we deliver high-performance funnels, ad campaigns, and CRM systems that help clinic owners grow with confidence.

This is not a traditional account management role. This is a hands-on, client-facing role focused on one thing: Making sure our clients use what we build for them and get results because of it. You will take ownership of clients after onboarding and become responsible for their ongoing success inside our proprietary CRM system; PhysioFunnels. That means driving usage, improving engagement, solving problems, and helping clients implement what they need to grow. If you enjoy working directly with clients, solving real problems, and seeing the impact of your work in their results, this role is for you.

What You'll Be Doing

• Own the client journey post onboarding: Take full responsibility for clients after they complete onboarding, ensuring they stay engaged, active, and progressing.
• Drive usage & implementation: Work directly inside PhysioFunnels to support clients, building, troubleshooting, and helping implement what's needed to get results.
• Keep clients moving: Proactively check in, guide next steps, and ensure clients don't stall or drift after onboarding.
• Solve problems quickly: Identify when clients are stuck or not seeing results, and step in with clear actions to move them forward.
• Deliver a high-quality client experience: Build strong relationships, communicate clearly, and ensure every interaction reinforces the value of our service.
• Work with internal teams: Collaborate with Account Managers, Ads Specialists, and Ops to ensure clients are supported end-to-end.

What This Role Is Not

• This is not a passive support role.
• This is not just answering messages or "checking in."
• This is not campaign management or ads delivery.

This is a proactive, hands-on role focused on client success and implementation.

What Success Looks Like

• Clients actively using PhysioFunnels on a weekly basis
• High engagement and responsiveness from clients
• Clients implementing recommendations consistently
• Strong retention and long-term client satisfaction
• Fewer reactive issues and more proactive progress

Who You Are

You're someone who:

• Takes ownership, you don't wait to be told what to do
• Is proactive, you spot problems before they become issues
• Communicates clearly and confidently with clients
• Is comfortable with technology and learning new systems quickly
• Enjoys solving problems and helping people succeed
• Can manage multiple clients without losing attention to detail

Experience in customer success, onboarding, account management, or a client-facing role is a plus.

Location: Celebration, Florida (In-office, Full-time)

Hours: Monday Friday, 9:00 AM 5:30 PM

Salary: $50,000 $55,000 (depending on experience)

Why Join Us?

• Work with ambitious business owners who value your input
• Be part of a fast-growing, high-performance team
• Make a real impact on client results and business growth
• Opportunities for development and progression within the company

Ready to Apply? If you want a role where you can take ownership, make a difference, and directly impact client success, we'd love to hear from you.